Sales Support
Resume:
Linda J. Forbes
Gainesville, GA 30506
Home: 770-***-**** Cell: 770-***-****
*****.**********@***.***
Objective:
Seeking an opportunity to bring my experience and knowledge in client service management to a
company where I can provide a superior post sale experience to my clients. My experience as a
corporate account manager ranges from small and medium size businesses to national multi-
million dollar accounts.
Experience:
2009- 2013
Verizon Wireless
Alpharetta, GA 30009
Global Enterprise Advisor
Single point of contact for three national corporations with discretion to make management
decisions to satisfy customer service level agreements. Provided daily operational support and
telecommunications expertise as a corporate liaison between Verizon Wireless and my clients.
• Conducted recurring analysis of voice, data and messaging usage to review
operational issues and recommended solutions to improve wireless
communications and reduce expenses.
My recommendations helped to reduce wireless expenses by 10-20% for most accounts.
• Subject matter expert on the consolidated billing and reporting product.
Responsible for resolution of billing issues, research of disputes and
communication to customer within service-level agreements.
Improved account receivables from +90 days to net 30 days for most accounts.
• Supported Sales in providing technology based solutions to drive revenue and customer
loyalty.
Led conversion process to move 1000 data lines to M2M lines to improve customers
performance and profit. Customer ported an additional 300 lines to Verizon after successful
conversion.
• Created strategies and processes which promote client self-service, improve smart phone
mix, and reduce churn, which promotes revenue for Verizon Wireless.
Reduced order processing expenses 20% by educating clients in self-serve order entry and online
account management.
2000 – 2009
Alltel Communications Inc.
Alpharetta, GA 30004
Sr. Inventory Replenishment Planner
• Team Leader of Indirect Replenishment Group assisting with day to day operations support,
training, and key point of contact for direct manager.
Developed training manual and trained new employees. Led team, interacted with indirect
agents and senior management in the absence of direct manager.
• Responsible for inbound and outbound logistics of Big Box Retailers which include Wal-
Mart, Sam’s Club, Target, Radio Shack, and Best Buy.
Key player in Wal-Mart’s “Supplier of the Quarter” award for 2nd Quarter 2008
• Developed inventory and sales reports for Indirect Channel accounts. Assisted Accounting
Dept. in reconciliation of billing discrepancies.
Documentation of sales and delivery for Accounting led to elimination of $100,000 in past due
invoices for Radio Shack.
• Served as indirect agent wireless liaison on Alltel’s Wireless / Wireline separation and
acquisition of Western Wireless.
Collaborated with IT Department to facilitate changes in company structure while protecting
wireless proprietary information. The acquisition of Western Wireless doubled the number of
wireless customers and indirect agents for Alltel.
1994 – 2000
PBD Inc. (Professional Book Distributors)
Alpharetta, GA 30004
Account Coordinator
• Supervised a call center staff responsible answering 800 number phone lines, order entry,
credit card processing, and shipping discrepancies for eleven national accounts.
Reduced order processing and shipping errors by 33% and increased orders by 50% while
company underwent a new computer system conversion.
• Responsible for monthly inventory reports, sales and accounting reports, and monthly
invoices for national accounts.
Maintained a net 45 day account receivables for most national accounts.
• Collaborated with accounts regarding sales promotions, new inventory, and priority orders.
• Interacted with warehouse and accounting staff, as well as executive management in order to
maintain high service levels for department.
Maintained a 90+ quality assurance score on all account audits.
Education:
Bachelor of Science from Texas A&M Commerce
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