Administrative Assistant Customer Service

Elena Gania

**** **** ******

San Pablo, CA *****

Cell: 510-***-****

**********@*******.***

EXPERIENCED ADMINISTRATIVE ASSISTANT

• Performs as a receptionist; greets and directs visitors.

• Handled day-to-day office administrative tasks such as incoming calls & general inquiries.

• Served as a supporting & proactive member of the department’s Administrative Team.

• Service-focused, hardworking office support with ten years of experience as an administrative

assistant.

• Updated administrative services procedures/guidelines for department.

• Prepared reports, letters, emails, and other documents.

• Handles incoming and outgoing correspondence; processes outgoing regular and overnight mail.

• Assisted various projects & promotions.

• Ordered and managed inventory for office supplies.

• Performs other related duties as assigned or required.

• Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to

both internal and external customers.

EXPERIENCE

Administrative Assistant II / AAA Travel Product Management (5/1999/12/2009)

Extensive experience in administrative assistance roles such as in facilitating and supporting over 300

travel agents stateside and supporting senior management and department staff. Managed front-desk

reception, database administration, spreadsheet creation, meeting scheduling and expense reporting.

Key Accomplishments:

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures.

Handled a range of administrative support and office management functions the department. Answered

telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a

reputation for rapidly and calmly resolving customer complaints.

EDUCATION

6/1985-3/1987, University of Cebu, Cebu City, Philippines

BS, Customs Administration – 2 yrs

SKILLS

Skill Name Skill Level Last used/Experience

MS Word Intermediate Last used/3 years

Excel Intermediate Last used/3 years

Power Point Intermediate Last used/3 years

Database Intermediate Last used/3 years

Filing & Records Management Expert Last used/3 years

Front-Desk & Phone Reception Expert Last used/3 years

Customer Service Expert Last used/3 years

Calendaring/Scheduling/Meeting Planning Expert Last used/3 years

Word Processing/Typing (45WPM) Expert Last used/3 years

ADDITIONAL INFORMATION

Available for permanent or temporary contract work.

Contact this candidate