Customer Service Management
Resume:
Shedra L. Seward
Los Angeles, CA 90062
**.******@*****.***
Job Objective:
Contribute to a work team to utilize my many years of e xtensive customer service experience in abusiness industry. Execute strong verbal and
written communication skills. Internet savvy and creative problem solving capabilities. Highly adaptable to changing and/or fast paced working
environment.
Work Experience:
Buyer/Administrative Coordinator/Supplier Representative
Photomatrix Corporation – Culver City, CA
May 1982 to January 1997
PHOTOMATRIX is a manufacturer of high-performance document and aperture card scanners.
Senior Buyer/Services Representative
M/A-COM Technology Solution – Torrance, CA
November 1997 to June 2011
M/A-COM is a leading supplier of semiconductors, active and passive components, and sub-assemblies for use in radio frequency (RF), microwave
and millimeter wave applications.
Operated as a first point of contact answering supplier and marketing questions for ordered products. Executed and documented request calls for
suppliers and customers. Input customer data into proprietary system(s) in a professional and coherent manner. Responsible for ensuring customer
and supplier experience was satisfactory.
Greeting customers and suppliers and assisting in ordering process via phone and email communication. Resolved billing and other
suppliers/customer services related issues. Assist suppliers/customers with inquiries regarding product and services. Provide personalized product
selection advice via phone or email.
-Follow-up on shortages, expediting open purchase orders and maintain approved vendor list with QC. Supplier Liaison; resolve defective material
(RMA), ECO’s and lifetime buys with obsolesce. Coordinated root cause and corrective action plans for all delinquent orders. Ensured orders
aligned to MRP demand. Experience in outside machining processes and procedures.
-Review purchase orders for accuracy, verified and approved payment request for timely process for Account Payable. Address and resolve conflicts
on documentation with shipping/receiving, and requestors. Visitation to suppliers within the LA area and aboard to ensure production and delivery
schedules are being met.
- Work with a sense of urgency, and organized, detailed and dedicated. Computer savvy on Microsoft Suite Package; Access, Excel, Powerpoint and
Word.
Education:
Texas A & M State University - Major: Computer Science Minor: Business Administration. Studying in progress; APICS – Association for
Operation Management. Obtain CPIM – Certified Production and Inventory Management. Three (3) modules remain to complete.
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