Customer Service Manager
Resume:
Donna Abruzzo Middle Village, NY 11379
**********@*****.***
Objective
I am an accomplished professional with over 19 years of blended experience in accounting, managing and planning daily business
operations within auto dealerships, which include functions such as human resources, union reporting, front office procedures,
billing and invoicing, and scheduling, with a concentration in customer service. I am seeking a position which will allow me to use
my professional experience and knowledge to contribute to your company’s success and that will facilitate my professional growth.
PROFESSIONAL EXPERIENCE
Meyer Auto Group, Inc., Queens, NY June 2011 to March 2013
Office Manager
Supervised and executed all Motor Vehicle transactions, such as wholesaler retail, dealer swaps
Responsible for payment of bills, daily vendor invoice processing, verifying accuracy, codes, data entry, checks processing,
applying appropriate trade discounts
Managed monthly bank statements for six company accounts including daily banking transactions, entry and tracking of
deposits into the accounting system
Processed payroll with the verification of personnel time sheets. Prepared 941 withholding deposits along with NYS
withholding tax payments. Prepared and processed sales tax payment
Performed all General Ledger functions. Retained payroll journal entries and post journal entries
Created financial statements for review by senior management
Maintained organizational charts of accounts, created customers and vendors files in the accounting
system and reconciled customer and vendor discrepancies
Assisted accountant with closing out monthly receipts and various audit requests
Provided all aspects of administrative support to the President of the company and the CPA
Performed daily administrative duties and day to day functions of the office
Meyer Chevrolet, Inc., Queens, NY October 2007 to June 2011
Office Manager
Supervised and executed all Motor Vehicle transactions, such as wholesaler retail, dealer swaps
Responsible for all aspects of A/P, A/R, financial reporting, monthly closings, cash and budget management
Prepared weekly A/P check registers
Prepared bank deposits, reconciled daily and monthly bank statements
Reviewed, maintained and prepared all ledger entries
Partnered with external payroll service to prepare and distribute weekly payroll for 45+ employees as well as quarterly
returns
Managed monthly bank statements for six company accounts including daily banking transactions, entry and tracking of
deposits into the accounting system.
Prepared monthly sales tax returns
Processed monthly payments from customers
Prepared monthly closing statements for external CPA
Responsible for all daily accounting and administrative duties
UMS Auto Group, Inc., Queens, NY November 2001 to May 2007
Office Manager
Supervised and executed all Motor Vehicle transactions, such as wholesaler retail, dealer swaps
Responsible for all aspects of A/P, A/R, financial reporting, monthly closings, cash and budget management
Prepared bank deposits, reconciled daily and monthly bank statements, reviewed, maintained and prepared ledger entries
61-46 70th Street
Donna Abruzzo Middle Village, NY 11379
**********@*****.***
PROFESSIONAL EXPERIENCE (con’t.)
Executed all aspects human resource functions of new and current employees including benefits administration,
retirement, health and life insurance plans
Assumed weekly payroll responsibilities for 30+ employees in parent company, in addition to 10 20 employees in
current company, which included employee withholdings and deductions, and payroll tax filings.
Compiled union reports and coordinated the payment of all dues
Reported directly to CPA and CFO regarding monthly closing process
Prepared monthly union reports ( Annuity, Weekly Hours, Sick and Vacation days)
Lichtenberg Mazda Subaru, Queens, NY April 1999 to November 2001
Office Manager
Supervised and executed all Motor Vehicle transactions, such as wholesaler retail, dealer swaps
Managed all aspects of accounting functions relating to accounts receivable and accounts payable
Prepared weekly accounts payable
Participated in banking and financial management responsibilities
Participated in out of state property payables and receivables tasks
Performed general accounting functions, including preparations of journal entries
Consulted on a monthly basis with CPA and CFO regarding reporting
Partnered with ADP to process and distribute weekly payroll for 25+ employees
.
Full Charge Bookkeeper/Asst to Controller September 1995 to April 1999
Responsibilities included all functions relating to customer service, accounts payable and accounts receivable
Managed all daily accounting functions involving cash receipts and cash disbursements
Prepared weekly accounts payable
Interacted with diverse client base and provided exceptional level of service
Successfully executed all aspects of account reconciliation and account analysis
Streamlined daily accounting processes, resulting in the increase of productivity levels
Researched and resolved billing issues, resulting in increased client satisfaction levels
Maintained accurate records for cash disbursement,reconciled all bank accounts
Computer Skills: Reynolds and Reynolds, ADP software, Adams Systems, Microsoft Office Suite
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