Project Manager Management

L AWRENCE B SNYDER

*** ********* ***. • Newtown Square, PA 19073 • H: 610-***-**** • ***************@*****.***

Project Management/ Service Management and leader of improvement initiatives and cross-

functional teams. Expert in escalation management and software development lifecycle

process/performance improvement - positively impacting the corporate bottom line.

Areas of Expertise

Management and • •

Project Management Supervision/Leadership

Operations Skills: • •

Head of IT Project Managers Strategic Planning

• •

Head of IT Support Group Business/Product Development

• •

Six Sigma Control Charts Process Analysis/Design

• •

Process Improvement Business Applications Developer

• •

Team Building Software Engineer

Experience

2009 – PRESENT

ATLAS DATA SYSTEMS – Westfield, NJ – www.atlasdata.net

www.Merck.com, MRL IT (2009 Present)

Contract Solution Manager at Merck & Co., Inc Deliver Clinical/Regulatory projects on time, on schedule, on budget, with the highest quality, and achieve the expected benefit for the

company

• Created and maintained project plans, communicated tasks to all levels of organization, coordinated/validated milestone dates,

reported statuses as appropriate, and prepared proper resource allocation

• Utilized Merck's SDLC (System Life Cycle) methodology to deliver GxP applications

• Overall project responsibility working with the Stakeholders, Sponsors, Program Management, Business Analyst(s), Construction

Team, System Integration Team, and various other teams within Merck

• Specifics Projects/Technologies:

• Regulatory Content Authoring & Management System (RCAM): Provides a standardized environment to facilitate the cross

departmental collaborative preparation, compilation, and management of content used in support of submissions. Technology:

Documentum Content Server, FirstDoc Web Servers, Oracle Database Server, Fulltext Server, Rendition Server, Liquent’s Insight

Publisher, Annotation Server, and Watermark Server.

• Clinical Scheduling and Generation System (CSGS): CSGS is an Intranet Web based system that provides the automated

generation and management of Allocation Schedules, used for the randomized assignment of treatment regimens to patients or

subjects participating in clinical trials, and Component ID Schedules, which are used to control the distribution of clinical

materials to those patients or subjects. Technology: Web based UI using Java server pages, shared Merck infrastructure

environments, Oracle DB used for data and APIs, Enterprise Application Integration (EAI) and Extraction Transformation and

Load (ETL) services, and SAS running the randomization code.

• HPV End Point Management (HPVEPM): HPVEPM Intranet Web based system that facilitates communication between

headquarters and the subsidiary regarding HPV endpoints via an online forum. Technology: Web based UI using Java server

pages, shared Merck infrastructure environments, Oracle DB, Enterprise Application Integration (EAI) and Extraction

Transformation and Load (ETL) services, and Cognos for the reports.

• Sample Tracking and Reporting Tool (STaRT): STaRT helps the HPV clinical teams track and monitor the status of lab

samples. Technology: Web based UI using Java server pages, shared Merck infrastructure environments, Oracle DB, Enterprise

Application Integration (EAI) and Extraction Transformation and Load (ETL) services, and Cognos for the reports.

• Clinical Data Adjudication System (CDAS): CDAS collects and tracks clinical trial endpoint and adjudication data used by

many organizations throughout the Merck clinical trial process. Technology: Web based UI using Java server pages, shared

Merck infrastructure environments, Oracle DB, Enterprise Application Integration (EAI) and Extraction Transformation and

Load (ETL) services, and Cognos for the reports.

GLAXOSMITHKLINE – Upper Merion, PA – www.gsk.com 1991 – 2008

Fortune 100 Leading pharmaceutical R&D and manufacturing corporation.

Project Manager, R&D IT (1998 2008)

Deliver projects on time, on schedule, on budget, with the highest quality, and achieve the expected benefit for the company

• Created and maintained project plans, communicated tasks to all levels of organization, coordinated/validated milestone dates,

reported statuses as appropriate, and prepared proper resource allocation

• Utilized software life cycle methodology, coordinated delivery of development and production releases that met quality assurance

standards

• Assisted technical team in design and development tasks and make sure the project team created and implemented test plans

• Successfully completed the following projects:

• R&D Finance Monthly Close Escalation – This project pulled together a cross functional team which improved the cycle

time of the monthly close as well as eliminated many failure points of the end to end process.

• Global Drug Project Management Data Entry Issues Escalation This project put together a cross functional team which

reduced the many failures points of the milestone data entry process.

• R&D IT Sarbanes Oxley remediation project – This project remediated all control point failures identified from a Sarbanes

Oxley audit.

• Solution delivery service express workout analysis – This project use Six Sigma Methods which spawned sub projects to

continuously improve our project performance.

• 3 2 1 resolving agency consolidation – This project consolidated three separate Remedy resolving agencies into one. This

was accomplished with minimal resources and without incident to our customers or IT.

• Server upgrades and decommissioning – Upgraded 3 highly visible development and integration servers without incident.

Service Manager, R&D IT (2006 2008)

Managed R&D IT Business Operations Project Delivery Service; Defined/Improved/Managed the standard project delivery process by focusing

teams, projects, offshore contributors, and enabling sub processes. Key Contributions:

• Improved the project delivery process as follows:

• 61% improvement in the time to deliver projects

• 91% improvement in post production quality issues

• 6% decrease in total project cost variance

• Reported on Time, Budget, Quality, and Value of the projects via Six Sigma Control charts. Running these controls charts for 2 years

allowed various teams to use the DMAIC methodology processes for the improvements show above

Head, Project Management Department, R&D IT (2004 2006)

Managed a group of 6 R&D IT International Project Managers which were responsible for R&D Finance and Global Project Management

customer areas.

Built a group from 2 separate project management groups

•

• Responsible for over 20 medium to large projects at any given time

Provided oversight to deliver projects on time, on schedule, on budget, with the highest quality, and achieve the expected benefit

•

• Recommended, developed, established, and administered plans and overall policies and goals for the Project Management department

• Provided individuals with constructive feedback as it pertains to team performance. This allowed open and honest discussions which

ultimately rewarded good behavior via awards, bonuses, and promotions. These discussions also identified developmental needs which allowed

project managers to feel comfortable in addressing the issues.

• Coached staff in technical matters and delivering on other job related responsibilities

• Conducted performance reviews, appraisals and personal development planning

Head, Support and Product Management Department, R&D IT (2000 2004)

Managed a group of 14 R&D International Support Analysts which were responsible for R&D Finance and Global Project Management

customer areas.

• Managed call operations by monitoring productivity levels, identifying opportunities to optimize operational efficiencies and cost

controls and developed/implemented changes that improved those efficiencies

• Created strategic IT plans to implement process improvements and/or automation solutions

• Managed the troubleshooting of system problems and provided customer support for technical and process issues

• Implemented Service Level Agreements and Operational Level Agreements for over 100 applications

• Directed the development of processes, standards, and controls to ensure support staff met the client’s needs

• Provided individuals with constructive feedback as it pertains to team performance

• Coached staff in technical matters and delivering on other job related responsibilities

• Conducted performance reviews, appraisals and personal development planning

• Promoted effective teamwork and resolved interpersonal issues

Lead Software Developer / Project Manager, R&D IT (1991 – 2000)

• Ensured that support/enhancements to the Clinical Programs Monitoring System (CPMS) were performed transparent to the user

community

• Trained and managed small groups of people to work on CPMS. This work included the Year 2000 initiative, upgrades to the

VAX/VMS Oracle environment, conversion from a character based forms interface to a Client/Server/Web Interface, setup "Datamarts" in our

distributed environment, …

• Technical experience included: SQL*Plus, PL/SQL, Pro*C, Functions, Procedures, Packages, Triggers, Snapshots, SQR,

SQL*Forms, Designer 2000, DCL, MS Access, and Net Dynamics

Early Career

SOFTWARE CONSULTANT AT SID COMPUTER GROUP 08/1990 – 08/1991

• Worked at FMC in downtown Philadelphia

• Duties Included: Support / Enhancements to the manufacturing computing environment for the agricultural department

• Software Included: SQL*Plus, PL/SQL, SQR, SQL*Forms, DCL

SOFTWARE Engineer at HRB Singer, State College, PA 06/1987 – 08/1990

• Oracle Developer/Graphics Developer/Systems Manager in Training

• Designed, tested, and implemented various systems. Some of the systems included maps with Topography and Bathymetry

• Other systems included complex interfaces between many different programs. For example, one system setup communications

between local and remote VAX computers. After the communication link was confirmed, global sections were sent between the links. I was

responsible for setting up the link and assuring the global sections reached the correct destination and intact.

• Security Clearance was needed

• Software Included: SQL*Plus, PL/SQL, SQL*Forms, DCL, UIS Graphics

SQUAD Leader (Sgt)/Track Vehicle Mechanic, US Army 04/1980 – 03/1986

• Tank, Track, and Wheel vehicle mechanic

• Responsible for a squad of track and wheel vehicle mechanics

• 3 years active, 3 inactive travels include Germany for two years

Education

PENN STATE UNIVERSITY, STATE COLLEGE, PA

BS, Computer Science, 1987

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