Customer Service Manager

Zulay Gabriela Ali

**** *** *******; Plano, TX ** (972) 618- 0236** ********@*****.***

Qualification Profile: Skilled and Personable Assistant with more than 9 year’s experience providing consistent accounting and a full range of

administrative office support in Global Manufacturing Markets.

• Administration: Provided exceptional administrative support to the CFO, Controller and mainly the Corporate

Credit Manager. Successfully streamlined office processes to increase efficiency and services. Created spreadsheets

to various Senior Management members for Monthly Accounting Reporting. Generated monthly management reports to monitor volumes, production,

and statistical comparisons, and assisted with department budgets. Responsibly managed sensitive and confidential material and information for

executives the level of confidentiality

was that this information only concerned the owners of the Company.

• Customer Service: Served as initial point of contact from customers, Vendors and potential clients. Efficiently

scheduled appointments and promptly responded to inquiries via e-mail and telephone.

• Technical Skills: Experienced with Windows Vista 2007 (Excel; Word; PowerPoint and Outlook) Accounting

Software: AS 400, Oracle. Fax, Internet, Intranet, adding machine, etc. Capable of Managing complex, Multiline telephone systems and typing 55

w.p.m. with accuracy. Translated documents to Spanish and handled conversations with our subsidiaries and vendors in Latin America.

• Key Strengths: Excel at developing strong relationships with staff, senior executives and clients. Highly

organized and efficient. Entrusted by Management with confidential materials. Adapt quickly to new and

evolving environments.

Actual Experience

Hutton Communications: Credit Specialist –Researcher 972-***-****; 2520 Marsh Ln, Carrollton, TX 75006

972-***-**** Collections Specialist: on Assignment from Resource Staffing

Selected Accomplishments:

Oversaw all Collections initiatives for past due or delinquent accounts 60-300 days past due. Contacted delinquent clients

by phone to discuss and negotiate reasons for delinquency and possible repayment solutions.

• Responsible with a collection of Accounts whose combined Credit Limit totaled

$10,000,000.

• Clearly documented calls made, received, noted all commitments verbally communicated

and posted it into our JDE System.

• Weekly reconciled my Accounts Spreadsheet to the G/L.

• Gathered information on JDE and migrated documents to Adobe 10.0.Reprinted Invoices and Credit Memos for Clients.

• Followed all established guidelines in determining appropriate collections practices.

• Effectively negotiated payment arrangements, suggested alternative routes to bring account current with successful

receivables averaging weekly $300+ on Key accounts whose Credit Limit were $5,000,000 and daily sales orders

of $50,000.

• In charge of releasing Orders from Credit Hold.

• Worked with major conglomerate companies whose method of collection involved going into the Web Site.

this type of accounts only method of collection is through their websites

• Processed Lockbox Payment applied to my accounts.

Duties:

* Provides support to president/chief executive officer by welcoming and providing information to customers, vendors, or guests, either in

person or by telephone; answering or directing inquiries; representing president/chief executive officer; maintaining relationships with board

members, shareholders, competitors, industry representatives, legislators, and consumers; following up on project completion with vice

presidents; coordinating executive committee action plan schedule; collecting and distributing information; scheduling, setting priorities, and

conserving president/chief executive officer's time; preparing letters and memos.

* Achieves financial objectives by assembling the annual budget; scheduling expenditures, analyzing variances, and initiating corrective action.

* Maintains customer confidence and protects company by keeping information confidential.

* Maintains professional and technical knowledge by attending educational workshops; reviewing industry publications; establishing personal

and industry networks; participating in industry organizations.

* Contributes to team effort by accomplishing related results as needed.

2011 –Present Macy’s Dept. Store: Sales Associates- Mens Dept. 972-***-****; Stonebriar Center, Frisco,TX

Selected Accomplishments:

Accomplished professional with proven track record of success: Consistently achieved sales targets and led company in generated

mid annual revenues of over $150,000 and going. Quickly promoted from part-time to full-time and to senior position of increased

responsibility within a few months from first anniversary.

• Oversaw operations for Men’s Department generating a weekly Sales Revenue Volume of $14,000.

• Assisted with financial functions including cash control and balancing.

• Provided effective customer service.

1998 -2007 Tempel Steel Company: Credit Assistant – Treasurer’s Division

Leading provider of advanced Magnetic Steel Laminations, components, and support to Automotive Manufacturers Worldwide

Executive Assistant Responsibilities:

Offered dedicated support to CFO, Controller, Credit Manager, A/R Supervisor, Treasurer, Benefits Manager, with multiple department projects such as

monthly closing, 1099 distribution, Benefits calculations, Commercial Collections, Credit ratings, adjustments, journal entries, letter composition, taking

meeting minutes. Optimized billing process, resolved delinquent accounts, and utilized AS400 techniques in monthly balancing against the GL. Contributed

heavily to projects by overseeing time management to ensure on time completion. Generated client invoices and reported delinquent accounts. Praised for

reliability and timely issue resolution.

Key Accomplishments:

• In charge of maintaining appointments and calendars for the CFO by preventing any conflicts between his

deadlines and appointments thus allowing him to have ample time for other pressing business matters.

• Accurately and promptly prepared requisitions for travel expense. (I also gathered all the invoices kept by our

Executive Manager after their trip and compiled all the documentation always complying with IRS rules in regards

to reported miles traveled, and promptly made a requisition for a check to be reimbursed to each of the

Executive team.

• Provided support to board of directors by coordinating calendar and annual election process; recording

minutes; updated and coordinated information pertinent to committee assignments with board members and

senior management; updating policy manual; compiling information for meeting agenda development.

• Composed outgoing correspondence, took meeting minutes, screened phone calls and CFO’s office administration.

• Assisted the Benefits Department with employee’s insurance and 401 (K) recruitment and calculations matters.

• Coordinated complex travel arrangements by foreseen, the Division’s Budget but at the same time

providing the best accommodations so that our Executive team would be rested and ready to win that new account.

• Responsibly managed sensitive and confidential material and information for executives; the level of confidentiality

was the highest, it only pertained the owners of the Company.

• Receives and process payments, invoices or other incoming/outgoing documents and packages.

• Generate monthly management reports, which monitor volumes, production, and statistical comparisons, and assist

with department budgets.

• Communicated with multiple departments to plan Board Meetings and Ad hoc meetings.

• Effectively work with department management to facilitate implementation and/or training for department software, procedures,

or policies.

• Saved CFO’s time by reading, researching and routing correspondence, drafting letters and documents both in

English and Spanish, collecting and analyzing information and initiating communications to internal members and Vendors.

• Back-up the receptionist during lunch and breaks including on Receptionist sick days or vacation.

Education

Felician College, Chicago, IL 60625

Associates Degree in Arts/ Business; May 1984

Immaculata High School, Chicago IL 60640

College Preparatory diploma, 1981

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