Customer Service Administrative Assistant
Resume:
BALWANT P. KAUR
Anaheim, CA *****
********@***.***
SUMMARY
Office Assistant/Administrative Assistant: Extensive experience in working with general public. Interface
well with others at all levels. Caring, hardworking, detail-oriented, reliable, trustworthy and a team
player. Knowledgeable of all office functions. Excel in multi-tasking in a fast paced environment and
completing projects on time.
SKILLS
• Superior telephone, customer service, strong data entry and computer skills with proficiency in
MS Word, Excel, Outlook, PowerPoint & basic Access.
• Type 65wpm and 10,000kph.
• Strong organization and analytical skills.
• Able to work well under minimal to no supervision.
• Over 16 years of experience in an office setting.
• Trained in and succeeded in knowledge of business and management principles involved in
strategic planning, leadership, coordinated people and resources.
• Contracted with temp agencies to manage work flow.
• Controlled employee labor costs.
WORK EXPERIENCE
Administrative Assistant (Dec 1998-Jan 2012)
ONTRAC, City of Commerce, CA
• Assisted management with reports, memorandums, correspondences, special projects on a needed
basis, and administrative tasks.
• Customer Service, meet and greet and direct clients and customers, phones, fax, scan, heavy data
entry, sort mail and deliver to offices (General Office duties).
• Dispatch company drivers.
• Operational tasks (check in employees, timesheets, order office, warehouse and kitchen supplies,
set up food service for meetings).
• Assisted HR Dept., with scheduling, hiring and training new employees.
• Assisted management into reducing work-force, overtime and other areas needing cost reduction.
• Responded to internal and external inquiries via email, phone and face-to-face.
BALWANT P. KAUR
Anaheim, CA 92802
********@***.***
WORK EXPERIENCE (cont’d)
• Resolved customer’s complaints and issues.
• Supported other departments on a needed basis.
• Assisted drivers with appropriate paperwork for deliveries, dispatch, track shipments.
• Assisted with billing issues (temp agencies, vendors, and customers).
• Screened and directed calls to appropriate departments.
EDUCATION
• Cypress College-Cypress, CA-Associates Degree-Computer Sci/Business Admin
• Fullerton College-Fullerton, CA-2 year study-Business Administration
• NOCCCD College-Anaheim, CA-current student taking Medical classes
Certificates-Medical Terminology & Medical Insurance Billing
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