Customer Service Assistant

Sara K Johnson

Day Phone 320-***-****, E-mail *********@*****.***

QUALIFICATIONS

• Ability to effectively perform duties both in a team and independent environment

• Strong work ethic displaying initiative and commitment to excellent customer service

• Ability to multitask and maintain professionalism in complex situations

• Excellent communicating ideas to technical and clinical processes

• Member of the Association of Surgical Technologist as well as Certified as a Surgical Technologist, #87508

EDUCATION

North Hennepin Community College

2010

Brooklyn Park MN

St Cloud Technical College

1996

St Cloud MN

St Cloud State University

1992

St Cloud MN

Brainerd Community College

1990

St Cloud MN

EXPERIENCE

Surgical Assistant, Saint Luke’s Plastic Surgery

Kansas City, MO July 2012-July 2013

• Coordination between clinical staff, vendors, and Physicians

• Primary responsibilities in assisting in Surgical Procedures and clinic.

• Consultation in patient pre and post op instructions

• Provided support within the main operating room charge and Physicians

• Provided expertise in the surgical field pertaining to surgery that included sterilizing protocols, packaging and receiving

• Developed post of instructions

• Assisted in Clinical Start-up working closely with Manager, Physicians and staff.

• First assistant in cases such as hand traumas, wound care, breast reconstruction and a variety of plastic surgeries.

• Direct patient care which included suture removal, dressing changes, and photographs

• Proficient in suture abilities including skin, sub-q and deep layers.

Surgical Assistant, St Cloud Medical Group, PA

St Cloud, MN May 2007-July 2012

• Assisted in General Surgery such as Lap Chole, Appendectomy, Hernia, and Bowel Resections

• Provided support with medical students in suturing, retraction and scrubbing duties

• Assisted Physician in all aspects of surgery including but not limited to suturing, ligation of vessels, retraction, cauterization, draping and patient positioning.

• Responsible for taking “on call” cases PRN

Certified Surgical Technologist, St Cloud Surgical Center

St Cloud, MN July 1997-July 2012

• Supervised and educated Students of the Surgical Technology program

• Primary responsibilities was scrubbing and assisting in a large variety of surgery including Plastics, Podiatry, Orthopedics, Gynecological, Oral, ENT, Urology, General and Endoscopy

• Team Leader in Endoscopy, Gynecological and General

• Provides daily voice mail regarding changes in preference cards, new equipment, etc.

• PRN in central supply

• Developed and implemented protocols in Endoscopy while being directly responsible for inventory, systems and changes within this department.

• Maintain education and training in all of the areas needed to develop expertise.

• Direct interface with representatives and physicians in regards to new equipment, in-services, etc.

• Facilitated equipment repairs, tracking and ordering

• Implemented much needed changes in the Endoscopy unit in order to expedite our services in a timely fashion

Personal/Profession References:

Kory Bland BSN Kansas City, MO Tel No 816-***-**** Cell

Barb Bratz BSN St Cloud MN Tel. No 320-***-**** Cell

Borislav Banjac MD St Cloud, MN Tel No: 320-***-**** Cell

Tina Evenson CNP Alexandria, MN Tel No 320-***-**** Cell

Master Level Skills:

Windows XP

Outlook

Microsoft Office

EMR

Suturing

Surgical Scrub

Surgical Assistant

Vectra 3D system

Photography

Central Supply

Certifications

Surgical Technology

BCLS

Equipment

ETO Sterilizer

Vectra 3D

Olympus Camera

Mini C arm

Xi Scan

Expert Level Skills and Accomplishments

Plastic suture

Certified surgical Technician

Certified BCLS

Volunteer efforts in Guatemala

Home health aide

Trained Medication aide

Nursing assistant

Contact this candidate