Aministrative Assistant/Front Desk Reception

MEG SUSAN BRENT

**** * ***** ***** ****** Cell: *07- 879-7527

Boca Raton, Fl 33486 *********@*****.***

ADMINISTRATIVE ASSISTANT

PROFILE

Energetic and personable professional with excellent communication skills. History of creating

value that supports company objectives while contributing to a productive, positive team

environment. Clear thinking, goal oriented, and articulate with natural ability to promote all

company services, which ultimately leads directly to growth and success. Entrusted and relied

upon to manage accounts and consulted to establish new practices to expand services which

have generated company revenue. Understands mental health and addiction issues. Capable

of handling situations effectively, while abiding within HIPPA regulations and standards.

SKILLS SUMMARY

High Quality Customer Service Filing Effective Time Management

Training New Employees Billing Strong Attention to Detail

Scheduling Insurance Claims Microsoft Word

Cash Handling Medication Refills Quick Books

Multi Task Research Excel

PERSONAL EXPERIENCE

Customer Service/Scheduling/Billing/Insurance Claims

● Provided clients with overview of company services and scheduled patient accordingly

● Oversaw intake process and insured all forms were accurate and signed

● Managed and processed all billing and payments for every portion of client’s treatment

plan including (but not limited to) initial evaluations, detoxification treatments,

unscheduled refill requests, drug testing, follow up visits, family sessions and any

additional ancillary need.

Administrative Assistant/Case Management

● Communicated patient’s needs (at the time of intake) to clinician

● Participated daily in client’s case by acting as liaison between patient, doctor and

individuals/facilities involved in treatment plan such as family members, mental health

professionals, lawyers, insurance companies, outside treatment centers or any entity

deemed necessary

● Ensured all communication (verbal and written) was precise, detailed, accurate and filed

in a timely manner

● Entrusted to call in medication refills when necessary

Office Management

● Created and maintained internal office documents for staff and clients within HIPPA

regulations and malpractice insurance requirements.

● Trained all new physicians and administrative staff on office policies and procedure

● Coordinated and hosted monthly Mental Health Forum at Cedars-Sinai Hospital for all

disciplines in related fields

● Acted as liaison and maintained relationships with various disciplines in addiction field

such as other rehabs and mental health clinics, sober livings, interventionists, etc., to

keep them informed of company service

ACCOMPLISHMENTS

● Initiated and designed current intake process for new patients

● Incorporated and oversaw all drug testing procedures for clinic

● Implemented and executed “payment in advance policy which reduced collections and

remittance payments by 99% resulting in substantial profit margin.

● Assisted in expanding psychiatry practice from 1 to 3 full time physician practice within

12 months which resulted in profits that generated well over six figures

● Created and incorporated “Payment prior to service” policy which eliminated 99% of all

outstanding client debt

● Co-authored Employee Handbook which defined company policies, procedures, and

guidelines for both physicians and staff.

EMPLOYMENT

Cedars Mental Health/Addiction Medicine Group Office Manager December 2009 -

Cedars-Sinai Medical Towers Case Manager August 2012

Los Angeles, CA Billing

Fields BMW Reception April 1996 -

Winter Park, FL Customer Service May 2005

October 1985 –

DAYTOP Village Foundation Coordinator Volunteer

NY, NY Activities/Special Events December 1995

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