Engineer Service
Resume:
Scott R. Shoemaker
Waterford, MI 48328-3545
*******@*******.***
OBJECTIVE
I am seeking a position for a Field Service Engineer in the printing industry
or electro mechanical devices, providing onsite and remote support for
clients and the highest quality of customer service.
QUALIFICATIONS
I have received service engineer training on the HP Indigo products,
1000, 2000, 3000, 4000, 5000, and 7000 series digital presses and
peripherals. Over 6 years experience servicing these presses for HP.
Extensive experience in providing onsite and remote service support for
clients on office printers, copiers, fax machines and all in ones.
Conflict resolution experience.
Experience in Technical writing.
Customer and Engineer training experience.
Supervisory experience.
Installation support advanced Digital Printing device and peripheral
troubleshooting experience.
Field Service, Sales and Customer Support (remote, onsite, field, pc, phone)
Troubleshooting complex electro mechanical devices.
Supervisory and HVAC service experience.
Extensive history of working independently and in team settings while
managing daily activities.
EXPERIENCE
I have extensive experience on Indigo printing presses, high and low volume
copiers and printers
I Joined HP on Jan.1, 2004 as a Field Service Engineer for IPG High Touch
Onsite Services. Provided onsite service and installation services for
digital copiers and MFP's.
Joined the HP Indigo Onsite Service Team on Jan.1, 2006. Primary duties
include onsite service and installation. Before joining HP experience
included 15yrs. of copier/printer service support and some management
experience.
I have experience on many different manufacturers equipment, Mita, Savin, HP,
Brother, Cannon, Minolta and others. I also have experience with HVAC,
plumbing, computers, and various other output devices.
EMPLOYMENT HISTORY
01/2006 -03/2012 Field Service Engineer
Hewlet Packard Indigo Field Services, Pontiac, MI
Global Delivery HP INDIGO FIELD SERVICE Strengths Onsite service parts
management conflict resolution customer satisfaction
I provide premium on and off site service on clients in plant printing
devices.
Provide onsite service and support.
Activities: Provide onsite and/or remote repair, maintenance and installation
of Indigo digital printing presses and supporting chiller systems.
Electromechanical troubleshooting and repair.
HVAC chiller service, repair and maintenance experience.
01/2004 -11/2006 Field Service Engineer
Hewlet Packard Global Delivery, Livonia, MI
Design & Discovery, Installation/Deployment
Activities: Technical sales support and installation services, consulting,
record keeping, service and repair of multi vendor copier/printer
installations with direct customer facing support both on and offsite.
Role: Design & Discovery, Installation/Deployment Activities: excel data
collection/entry in discovery
phase set up and installation training of end users Skills
04/2001 -09/2002 Field Service Technician
U. L. Office Equipment, Commerce Twp. MI
Provided remote and onsite sales and repair services for multiple types of
office equipment. Diagnosed and repaired MFP's, copiers, typewriters,
calculators, adding machines, fax machines, laser and inkjet
printers all from various manufacturers.
1996-1998 Field Service Engineer Supervisor
Savin-Monroe Systems for Business
Southfield MI
Provided full onsite services and managed local technical team on service and
sales activities for full line of office products from various manufacturers.
1992-1996 Field Service Engineer
CBI Copy Products
Troy, MI
Provided field technical support installing, selling, repairing, full line of
office printing products from Mita.
EDUCATION
1991 -Electronic Engineering
Macomb Community College, MI
1986 -Electronic Engineering
Detroit Engineering Institute, MI
1985 Anchor Bay High School, MI
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