Customer Service Sales
Resume:
Briana A. Campbell
**** ********** **** *** *, Durham NC 27258
(C) 919-***-**** (A) 919-***-**** (E) ****************@*****.***
Career Overview
Personable and responsible Cashier with 10 years in retail and customer service. Solid
team player with upbeat, positive attitude.
Dedicated Customer Service Representative motivated to maintain customer satisfaction
and contribute to company success.
Core Strengths
• Courteous demeanor
• Energetic work attitude
• Large cash/check deposits expert
• Markdown/promotional procedures
• Store maintenance ability
• Customer service expert
• Adaptive team player
• Opening/closing procedures
• Inventory control familiarity
Accomplishments
Greeted customers entering the store to ascertain what each customer wanted or
o
needed.
Earned management trust by serving as key holder, responsibly opening and
o
closing store.
Politely assisted customers in person and via telephone.
o
Described product to customers and accurately explained details and care of
o
merchandise.
Provided an elevated customer experience to generate a loyal clientle.
o
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
o
Provided ongoing guest service, including giving fashion advice.
o
Maintained cleanliness and presentation of stock room and production floor.
o
Organized store merchandise racks by size, style and color to promote visually
o
appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
o
Operated a POS system to itemize and complete an average of number customer
o
purchases.
Dedicated to continuously improving sales abilities and product knowledge.
o
Work Experience
07/2012 – Current
Wal-Mart Raleigh, N.C.
Overnight Receiving Associate
Maintained up-to-date knowledge of store policies regarding payments, returns
and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation for
exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives
when needed.
Stocked and rotated inventory regularly.
Worked as a team member performing cashier duties, product assistance and
cleaning.
Expressed appreciation and invited customers to return to the store.
02/2005 – 03/2008
Loehmann’s Department Store Durham, N.C.
3rd Key Holder
Worked under strict deadlines and responded to service requests and emergency
call-outs.
Computed accurate sales prices for purchase transactions.
Assisted customers with store and product complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Replenished merchandise shelves with items from the stockroom.
03/2000 – 12/2005
Citi Trends Durham, N.C.
3rd Key Holder
Maintained up-to-date knowledge of store policies regarding payments,
returns and exchanges.
Worked as a team member performing cashier duties, product assistance
and cleaning. Designed and suggested new display ideas to improve
accessibility to merchandise, which increased sales
Educational Background
2015 Miller Motte – Virginia, N.C., USA
Medical Billing
Associate Degree
2000 Northern – Durham, N.C., USA
General
High School Diploma
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