Customer Service, Administration, Team leader
Resume:
Shane' B Brower
*** ***** ** ***** **** Dr. Apt. E
Raleigh, NC 27609
*********@*****.***
Objective
. To secure a position with a well established organization with a
stable environment that will lead to a lasting relationship and enable
me to use my strong organizational skills and ability to work well
with people within Retail, Finance, and Customer service.
Personal Profile
. Dedicated and self-motivated individual offering a solid background in
quality customer service, and inventory with extensive experience in
the retail industry
. Excellent communication, organization and multi-tasking skills. Work
well both independently and as a contributing member of the team.
Consistently awarded additional responsibilities, with proven record
of achievement in meeting and exceeding customer and employer
expectations.
. Proficient in Windows 07/XP, Microsoft office suite (word, excel,
access), adobe Photoshop, and the internet.
Education
Jesse O. Sanderson High School- Raleigh, NC
Graduated 2009
Durham Beauty Academy- Durham, NC
Cosmetology Lisence, 2011 Expected Graduation Year
Professional Experience
Affiliated Computer Services/Xerox- May 2011 to Present Day (Technical
Support Specialist)
. Answered inbound phone calls providing technical support for all
devices with Android operating system and Blackberry devices in a
timely manner.
. Trained to assist extremely irate customers in a very professional
and efficient manner on a day to day basis.
. Meet monthly requirements for various sales and performance based
stats/goals both individually and as a contributing member of a
team.
. Assisting new hires on how to navigate their systems as well as
resolving technical issues and providing great customer service.
Hennes and Mauritz- March 2009 to November 2010 (Sales Advisor)
. Focused on customer relations during cash register functions and
all other customer service related issues.
. Completed daily stock and inventory procedures.
. Assisting customers during price discrepancies.
Rage Inc.- January 2008 to March 2009 (Customer Service
Representative)
. Answered inbound phone calls regarding any questions about
insurance claims.
. Answered inbound phone calls to assist with navigating through the
insurance website.
. Used excellent leadership, team building, and communication skills
to develop subordinates and encourage cooperation and
responsibility.
.
References given upon request
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