Customer Service Manager

Debra Kilgore

**** ******** **** *****

League City, TX 77573

************@*****.***

832-***-**** Home or 432-***-**** Cell

Profile

. Goal-oriented professional with background leveraging hands-on

experience in dealing with people, projects, budgeting, accounting

and forecasting.

. Consensus-driven communicator

. Liaise across various businesses

. Promote organizational success

. Strong critical thinking, problem solving and analytical skills

. Fast learner

. Strong communication skills and presentation skills

. Adaptability to changes and time pressure

. Strong Customer Service Skills.

. Self-initiative

. Strong team player

. Multi Tasks

. Supervisor 21 Years

. QuickBooks 22+ years - QuickBooks Enterprise

Manufacturing/Wholesale and QuickBooks Pro

Employment Experience

Saber Power Services January 02, 2013 - June 21, 2013

3309 Texas Street

Houston, TX 77003

I was laid off due to the economy.

. Accounts Payable

. Accounts Receivable

. Purchasing

. Purchase Orders

. Customer Service

. Payroll

. Data Entry

Venture Services, LLC and Venture Services RM, LLC March 2012 -

November 2012

605 Felder Street

Midland, TX 79707

My husband asked for a job transfer to the Houston area in order to be

closer to our daughter and grandchildren.

Bookkeeper

. Accounts Payable

. Accounts Receivable

. Payroll

. Purchasing

. Bank Reconciliation

. Cash Forecasting

. Credit Investigations

. Billing

. Financial Reporting

. Profit and Loss Statement

. Commercial Collections

. New Hire Employee Paperwork

. Expense Statements

. Letter of Credit

. Sales Rep Commission Reports

. Compute Sales Tax (Multi State)

. Financial Reporting

. Trial Balance

. Financial Assets

. Journal Entries

. Letter of Credit

. Customer Service

. Pit Reports

. Transport Reports

. Inventory Control

. Worked closely with owner on cost of mud pits from start to finish

including repairs

. Mud Pit, Submersible Pumps & Lighting Rental.

Monarch Dental July 2011 - February 2012

2818 N. County Road West

Odessa, TX 79761

This was a temporary job while their office manager was on medical leave.

Office Manager

. Supervised 14 Employees

. Planned and Scheduled Office Teamwork Assignments

. New Hire Employee Paperwork

. Payroll

. Calculated Employee Bonus

. Inventory

. Collections/Bad Debt

. Financial Reports

. Profit and Loss Statements

. Expense Statements

. Treatment Planning

. Accounts Receivable

. Accounts Payable

. Financial Agreements

. Cash Management /Cash Flow

. Monthly OSHA Training

. Explaining Procedures to Patients

Kilgore & More, Inc. May 1993 - July 2011

116 N.W. 6th Street

Andrews, TX 79714

I was the owner of Kilgore & More for 18+ years. We went out of business

due to the economy,

International Importer/Wholesaler

. Business Owner

. Management/Supervision

. Customer Service

. Sales

. Audit Schedules

. Accounts Payable

. Accounts Receivable

. Payroll

. Bank Reconciliation

. International Wire Transfers

. Cash Forecasting

. Cash Management/Cash Flow

. Client Write-up Work

. Collections/Bad Debt

. Credit Investigation

. Consolidations

. Commercial Collections

. Financial Reporting

. Profit and Loss Statement

. Foreign Exchange

. International Experience

. Dealt with International Custom Agents

. Dealt with Foreign Vendors

. Tariff, Duty and Quota Fees

. Governmental Importing Documentation

. Currency Conversion

. Bills of Lading

. Inventory Control

. Purchasing

. Cost Standard

. New Product Development

. Product Design

. Catalog Design

. Advertising

. Hiring & Dismissing Employees

. Expense Statements

. Letter of Credit

. Payroll Under 100 Employees

. Supervised Employees Multi Locations (I had permanent showrooms in

Dallas, Atlanta and Seattle).

. Managed Sales Reps

. Sales Rep Commission Calculation and Reports

. Sales Technique Trainer

. Forklift Experience

E. W. Harper Dental Office November 1985 - November 1994

711 Hospital Drive

Andrews, TX 79714

I left Dr. Harper's employment to run my own company.

Dental Assistant/Office Manager

. Accounts Payable

. Accounts Receivable

. Treatment Coordinator - I explained dental procedures to the

patient

. Insurance

. Financial Agreements

. Scheduling/Front Desk

. Financial Reports

. Credit Investigation

. Collections/Bad Debt

. Customer Service

. Texas State Board Dental Radiology Certification

. Developed X-rays

. Dental Assistant

. Denture Repair

. Dental Supply Inventory

Education

. Sweeny High School, Sweeny, TX

. Odessa College, Odessa, TX

Skills & Applications

. Contract Negotiations

. Purchase Orders and Invoicing

. Payroll

. Accounts Payable

. Accounts Receivable

. Strong Communication Skills

. General Ledger

. Commercial Collections

. Credit Investigation

. Customer Service

. Career Development and Coaching

. QuickBooks 22+ Years including QuickBooks Pro & QuickBooks

Enterprises Manufacturing/Wholesale

. QSI Software

. Oak Street Software

. UPS World Ship

. Financial Agreements

. Credit Check

. Microsoft Office

. Cortex Billing Software

. Zebra Bar Coding

Community Involvement

. First woman to serve on the George Little Management Advisory

Board/World Trade Center in Dallas, Texas ( 6 years)

. Volunteer at the Ronald McDonald House

. .

Certifications

. Texas State Board Dental Radiology

. Dental Assistant

. Denture Repair

References

Michelle Moore

H. R. Manager

Saber Power Services, Inc.

3309 Texas Street

Houston, TX 77003

713-***-**** Office or 281-***-**** Cell

******@**********.***

(Saber Poser is in the process of moving their facility to Rosharon,

Texas).

Mike & Sharon Gilbert (owners)

Venture Services, LLC and Venture Mud

(The business changed names in May 2013 is now in known as Venture Mud

2013)

4605 Felder Street

Midland, TX 79707

Phone 432-***-****

****.*******@*********.***

Janie Stevens

Lead Bookkeeper

Venture Services, LLC and Venture Mud

4605 Felder Street

Midland, TX 79707

Phone 432-***-****

*****.*******@*********.***

Rachel Broadway

HR Department Supervisor

Venture Services, LLC and Venture Mud

4605 Felder Street

Midland, TX 79707

Phone 432-***-****

******.********@*********.***

Jackie Melro

Monarch Dental-Smile Brands Vice President

6501 Wind Crest Drive, Suite 100

Plano, TX 75024

Phone 972-***-****

E. W. (Windle) Harper, D.D.S.

Owner & Supervisor

921 Hospital Drive

Andrews, TX 79714

432-***-**** or 432-***-**** Cell

Contact this candidate