Quality Assurance Manager

Elina Greiff

Quality Assurance at Thirty-One Gifts

***********@*****.***

Summary

IT Professional with fifteen years of experience in many phases of software testing, project management and

software implementations. My experience includes working as a Quality Assurance Analyst, Test Lead,

Implementation Manager and QA Manager in waterfall and Agile environments.

I am a CSQA certified QA Lead/Manager with strong functional and technical skills.

I am a highly engaged leader, who has coached, mentored and directed senior QA analysts both on-shore and

offshore.

I have experience managing QA teams remotely as well as locally.

I have experience developing business requirements, translating requirements to test plan and strategy,

performing technical writing, and coordinating user acceptance testing of software products/services.

I excel at building close relationships with business partners, development teams and vendors that have

facilitated timely delivery of projects.

As a Quality Assurance Engineer, I have experience performing quality assurance and manual testing functions

on client server, Windows and Web-based applications.

I possess excellent communication skills and ability to work efficiently across collaborative and global

environments. I am extremely flexible and adaptable to new, fast paced environments with little supervision.

I am a recipient of 2 Star Awards at OCLC given to employees who have made significant contribution and

showed outstanding performance in support of OCLC’s business mission.

Experience

Quality Assurance at Thirty-One Gifts

June 2013 - Present (5 months)

Project Test Lead at Nationwide Insurance

January 2013 - Present (10 months)

* Plan and ensure all stages of testing are on time and within budget

* Oversee the defect management process and defect reporting

* Support the creation and management of risk scores and the testing Risk Book

* Conduct regular meetings with test related roles to discuss the testing progress, quality of the solution and

anything related to the testing process

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* Develop the overall Master Test Strategy

* Regularly communicate the testing progress and quality to the Project Manager and Iteration Manager

* Develops the overall staffing plan and assigns staff resources for each release in collaboration with Line

Test Lead

* Analyze and review requirements, architecture and designs

* Coordinate downstream testing plans and schedules with other teams for impacted areas

* Perform data validation by running SQL queries

Project Test Lead at Limited Brands

March 2012 - September 2012 (7 months)

* Managed the process of test scope identification, test requirements management, test case development, test

scheduling, and defect management

* Worked with testers and subject matter experts to identify and develop test scenarios and test cases in HP

Quality Center / TestDirector

* Facilitated the execution of the test cases across testers in multiple functional areas

* Reported status to project leadership regularly. Owned the identification and communication of any issues

or risks for the testing work stream on the projects

* Followed an established process for how test cases are documented and how test execution is organized and

reported out for Limited Brands. Adherence to this process was required

* Effectively trained and mentored resources who were less experienced in testing in order to deliver these

implementations successfully

* Directly assisted in test case development and test execution in order to supplement the pool of testing

resources

* Worked with project leaders on resource planning and timelines

Sr. Implementation Manager at OCLC

July 2010 - April 2012 (1 year 10 months)

* Developed programs and materials to ensure successful roll-out and maximum use of OCLC services

* Directly responsible for development of materials that support implementation services and the on-going

effective use of OCLC products. Materials include (but not limited to) project management related

tools/templates, training materials, process flow, sales collateral, training, implementation project plans

* Managed Regional Service Providers during the execution of the implementation services they perform

* Assigned roles and responsibilities to team members

* Continuously improved service offerings based on surveys and customer feedback

* Was responsible for leading individual libraries through the implementation of the new OCLC services.

* Created processes and tools/templates to lead these implementations

* Measured outcomes against defined goals for each implementation

* Conducted post implementation service reviews and determine modifications needed for the program

* Provided on-going quality and customer satisfaction review of implementation services and identify

necessary

* Worked with development, product, testing, training and support teams to ensure customers needs and

requirements are translated into business goals

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* Lead many internal projects with various groups within the organization in support of implementation

team’s goals and objectives for greater customer satisfaction

* Conducted ongoing, virtual WebEx sessions for libraries going through implementation phase

* Sessions included but are not limited to data migration assistance, change management training, testing data

sessions, configuration training, software deployment best practices, etc.

* Lead continues process improvement and scaling initiatives within the company

* Developed and refined a program for leading implementations in a virtual cohort group, allowing us to

scale our current process and provide a significant cost savings benefit to the company

1 recommendation available upon request

Sr. Quality Analyst at OCLC

January 2007 - March 2012 (5 years 3 months)

* Managed a local as well as a global team of testers testing various components of WMS

* Developed comprehensive test plans and test cases for various projects within Web-scale Management

systems

* Managed the identification and documentation of defects and failures

* Coordinated user acceptance testing with Product Managers throughout the development life cycle

* Communicated with business owners throughout the development cycle in order to facilitate testing and

improve the quality of the products

* Conducted acceptance and usability testing for various projects

* Worked with development and business teams to provide input and feedback on technical design

specifications

* Worked with members of the automation team to facilitate automating regression testing

* Facilitated quarterly software development cycle process review meetings

* Developed metrics to track QA data and process improvements

* Conducted training on the use of JIRA tool for requirements authoring and tracking of bugs, issues and test

cases

* Coordinated the writing of quality assurance documentation and training materials and the execution of test

suites

Sr. Software Quality Assurance Engineer at Information Control Corporation (ICC)

October 2005 - December 2005 (3 months)

* Tested the newest releases of SciFinder on the Mac and on the PC

* Tested billing and statistics functionality for all releases of the product

* Worked with many team members from different groups and coordinated many project activities

* Lead a team of testers and wrote testing status reports weekly

* Communicated with upper management and other project stakeholders on the progress of the project

* Lead defects review meetings and updated the bug tracking system regularly

* Prepared reports and lead weekly production quality assurance management meetings

* Administered the in-house custom bug database

* Worked with Business Analysts on developing requirement documents for new program features

* Updated and assigned bug reports

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* Was actively involved in QA process improvement group. Coordinated testing efforts for a number of

different projects

* Ran automation scripts in Unix on a daily basis

* Wrote test plans and test cases for the features tested using Mercury’s Test Director

Organizations

thirty one

Courses

Bachelor of Science (BS), Organizational Behavior

Studies

Northwestern University

Minor in Psychology

Languages

Russian

Certifications

CSQA

Certified Coach

Certified Coaching Federation

Skills & Expertise

SDLC

Agile

Testing

Quality Assurance

Process Development

Problem Solving

Requirements Analysis

Integration

ISO

Agile Methodologies

Process Improvement

Process Simulation

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Software Quality Assurance

Business Analysis

Program Management

Technical Writing

ITIL

Analysis

Software Project Management

SharePoint

Software Documentation

Visio

Unix

Databases

Business Requirements

Regression Testing

Quality Center

Project Management

Test Management

Change Management

Requirements Gathering

Web Applications

Education

Northwestern University

Bachelor of Science (BS), Organizational Behavior Studies, 1992 - 1996

Interests

Mentoring, Coaching, Leadership

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Elina Greiff

Quality Assurance at Thirty-One Gifts

***********@*****.***

1 person has recommended Elina

"Elina was a team member of mine during the latter part of her career at OCLC. She is a highly intelligent,

competent person who excelled at her job and was a valuable team member. Elina knew well the complex

product she implemented. Yet, she was able to distill the information down to the minimal, essential data the

customers needed to know to do their jobs. She could describe its complex concepts in simplistic terms that

are easily understood by non-technical customers. Finding a subject matter expert who can focus on the “need

to know” and not the “nice to know” is rare. Elina has the ability to narrow the scope of a project and to stay

within that scope. Her training projects were some of the most organized, efficient, and enjoyable ones I have

worked on. Elina is an outstanding SME, one that I hold as a benchmark. She is a great asset."

Mary Ellen (M.E.) Woods, Consulting Information Analyst, OCLC, worked directly with Elina at OCLC

Contact Elina on LinkedIn

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Contact this candidate