Customer Service Training

Ed Pilicy

** ****** ****** *******, ** ***** 978-***-**** *******@*******.***

Objective

Seeking a temporary or long term Contract Supply Chain position in Production Planning/Inventory Control taking

advabntage of extensive and successful experience and accomplishment with a major manufacturing company.

Profile

Experienced, personable professional with a college degree as well as extensive specialized training and a successful, proven

record of accomplishment with a large manufacturing company. Talent for quickly mastering technology and computer control

systems. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling sensitive,

confidential, technical records. Demonstrated history of producing accurate, timely reports meeting stringent production and

cost schedules.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to

easily transcend and appreciate cultural differences. Thrive in deadline driven environments. Excellent team building and

mentoring skills.

Skills Summary

Attention to detail Computer Project Management

Bill of Materials Competent Lean Manufacturing Skills

Maintenance Customer Service NPI New Product Introduction

Abilty to Prioritize and Oriented expertise

execute daily/weekly Report Preparation Management /Supervisory

Manufacturing schedules Skills

Professional Experience

production/inventory control Preparing and executing weekly shipment schedules

Plan organize and control all materials and activities needed to manufacture and ship to stringent cost and delivery

schedules.

Maintain accurate databases for material ordering and scheduling purposes.

Resolve schedule and bottleneck conflicts and optimize critical resources using Lean Mfg concepts.

Walk and Talk Quality, Safety and Integrity Compliance with all people at all times.

Communicate group goals and commitments with all stakeholders to promote understanding and cooperation.

Rapidly learn and master varied computer programs.

Employ six sigma statistical process control concepts green belt certified.

Employ Lean Manufacturing concepts Lean Training certified

Customer Service/Supplier relationships

Develop and maintain good working relationships with both internal and external customers.

Develop and maintain good working relationships with internal engineering/technical teams as well as external

supplier relationships

Rapidly learn and master all technical and practical information needed to meet and exceed job

performance expectations

Maintain straight forward communication in order to build a reputation for honesty, reliability and

competence

The customer is always right

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Ed Pilicy

50 Grover Street Beverly, Ma 01915 978-***-**** *******@*******.***

Professional Experience, continued

manufacturing experience

Manage all aspects of day to day manufacturing operations as:

Shop supervision, hiring and training.

Cost control and metrics reporting.

Quality control and audit performance.

Safety training and program implementation

New part and/or process introduction

Employment History

General Electric Company Aircraft Engines: Lynn Ma

Held many positions within the Jet Engine Manufacturing division beginning with the Machinist Apprentice Training

Program immediately after High School, leading to shop supervisory and shop management positions in both engine

assembly and component manufacturing departments

DEveloped and Administered Shop related training classes at Ge Developed curriculum, hired and trained

teachers for afterhours shop classes Interviewed and selected candidates for

afterhours training classes Also taught after hours shop classes in Shop

Math, Measurements and Blueprint Reading

Education

Merrimack College North Andover, Ma

Bachelor of Science Degree Business Management

ALL AROUND MACHINIST APPRENTICESHIP TRAINING In

addition to six thousand hours of machine shop training this included three years of afterhours technical classwork such as

metallurgy and tool and die design

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