Customer Service Manager

Steven F. Faigin

**** ****** ***** *****, **** O Lakes, Fl 34638

Cell: 717-***-****; Home: 813-***-****; *******@***.***

A career employee benefits professional with more than 30 years of

comprehensive experience in all aspects of U.S. and global benefits

management.

Experience:

Gerdau Long Steel North America, Tampa, Florida

2008-2012

Manager, Benefits Planning

Strategic benefit planning, plan design, compliance oversight for all North

American operations, and the general management of all Canadian benefit

plans. Principal benefit program resource for M&A activities, special

corporate projects, and labor negotiations

Major Recent Activities and Accomplishments:

. Managed all aspects of the company's strategic change from defined

benefit to defined contribution plans.

. Developed benefit strategies and new plan designs to support U.S. and

Canadian collective bargaining.

. Coordinated due diligence and integration activities for several

acquisitions.

. Developed an updated North American retiree benefits strategy.

. Managed the transition of Canadian benefit plan administration from

Canada to the U.S.

Tyco Electronics Corp., Harrisburg, PA

2001-2007

Director, Global Benefits, 2005 to 2007

Director, Benefits, 2001-2005

Overall management of U.S. and global benefit programs; provided both

direct and indirect management over all U.S. benefits administration;

managed the HR call center; managed the centralized collection,

maintenance, and reporting of all employee data.

> Developed U.S and global benefit strategies; Managed plan analysis and

development / implementation of new plans; Managed plan compliance,

financial oversight, and vendor selection; Managed U.S. benefit

administration; Key contributor on labor relations and M&A related

activities; Coordinator of benefit program related U.S. and global

Sarbanes-Oxley activities; Provided general benefit consulting services

to all U.S. and non-U.S. operations.

> Principal benefit program facilitator associated with the implementation

of SAP.

Major Accomplishments:

U.S.:

. Developed / implemented new health care cost sharing philosophy.

. Standardized and improved disability and related leave processes.

. Reduced administrative costs; implemented new administrative systems

and processes (SAP and others); expanded employee self-service;

improved call center customer service levels and vendor performance.

. Program development and implementation of a comprehensive, multi-

vendor health assessment, health advocacy, and health education

program.

. Successfully outsourced defined benefit plan record keeping.

. Designed and facilitated the implementation of independent benefit

plans associated with the company's spin-off from its former parent

company.

Steven F. Faigin: Page 2

Global:

. Provided oversight, plan design, and corporate facilitation regarding

changes to Retirement programs, Health & Welfare plans, and other

benefit programs and plan funding arrangements in countries such as

the UK, Taiwan, Portugal, Finland, Switzerland, Ireland, Mexico,

Japan, Malaysia, Germany, China, Singapore, and others.

. Plan Trustee- UK pension plans

. Principal facilitator for all non-US benefit plan activities related

to the company's spin-off.

Bausch & Lomb, Rochester, NY

1987-2001

Director, Benefits, 1991-2001

Manager, Benefits, 1987-1991

Responsible for all aspects of U.S. and global strategic planning, plan

design and compliance, oversight of subsidiary programs, and the

administration and financial management of all core U.S. benefit plans and

programs. Principal HR coordinator for all M&A activities.

> Responsible for the full spectrum of benefits plans including: U.S.

"qualified" and "non-qualified" defined benefit and defined contribution

plans; non-U.S. retirement programs; active and retiree health and

welfare plans; executive programs, severance programs; time-off programs;

life insurance; disability, etc.

> Plan Trustee for several non-U.S. retirement plans.

> Participant on numerous community and regional health care committees and

initiatives:

. Board Member of the Finger Lakes Regional Health Planning agency

. Board member of the New York Employee Benefits Conference

General Foods Corporation (most recently Kraft Foods), White Plains, NY

1979-1987

Several increasingly responsible benefits management positions

Last Position: Associate Manager, Benefits Planning

Education:

New York University

Masters Degree, Public Administration (MPA)

State University of New York at Buffalo

Bachelors Degree, Political Science (BA)

Computer Skills/HRIS experience

Microsoft Office applications; the implementation and use of HR and payroll

components of SAP and PeopleSoft

References available upon request

resEM

Contact this candidate