Administrative Assistant Customer Service

Nancy C. Andrew

** ***** ***** ****, *********, ME 04079 *******@*****.*** 781-901-

3376

Dedicated professional with diverse business experience. Offering a

background in Administration, Marketing, Editing, Customer Relations,

Sales, and Elder Care.

Education

Bachelor of Liberal Arts, Sociology, Regis College, Weston, MA

1997 -2001

Recipient of Creating Writing Award

Selected to submit research paper to state college

Private Experience

Elder Care Provider/Live in Companion, Dedham, MA 2008-

2013

Oversaw all aspects of the health care needs of elder resulting in

restoration of full health and independent lifestyle

Personal Assistant

Medical Escorting

Coordinated health care services of paraprofessionals

Managed business and household affairs

Professional Experience

Backstaff Associates, Inc., Waltham, MA 2010 -

2011

Educational Consultant for Courseadvisor.com

Provided customers with high level of service in regards to their

educational interests and needs

Showcase ability to successfully advise and assist prospective students of

over 500 universities

Assure quality, integrity, and accuracy of customers information

The Cambridge Homes, Cambridge, MA 2007 -

2010

Administrative Assistant/Business Office - Assisted and Independent Living

Community

Provided administrative support to Programs Director, Executive Director

and Development Chair

Managed the receipt and process of assisted living expenses, rents and fees

for 45 residents

Prepared weekly finance information including coded and authorized invoices

for management

Processed biweekly payroll for 38 associates and managed human resources

issues

Responsible for enrollment in 401(k), healthcare, dental, MBTA and life

Insurance

Matritech, Inc. Newton, MA 2003 -

2006

Administrative Assistant/Receptionist - Biotech Company

Administrative support for Human Resources, Marketing, Sales, Legal and

Business Development

Interface with Regional Sales and Field Managers regarding order and

specific requests

Administrative responsibilities including creating and maintaining

databases, direct mail and literature

Handle day to day customer service questions, fielding calls, and

fulfilling requests

Hannaford Bros., Co., Scarborough, ME 2001 -

2003

Administrative Assistant - Retail Projects

Provided administrative assistance to the Director of Retail Capital

Planning and Improvements

Preparation on preliminary budgets for retail projects, review of monthly

operating statements,

and preparation of variance reports

Coordinated day-to-day capital expenditure implementation process for 114

retail stores

Clerical and Administrative duties provided for 12 Store Opening

Coordinators

ESC Medical Systems, Inc., Needham, MA 1997 -

2001

Administrative Assistant - Marketing

Provided administrative assistance to Product Manager in fulfilling

requests for marketing material

and product information to existing and prospective doctors

Updated and maintained customer database and media library

Assisted in the planning and preparation of off-site training conferences

and trade show exhibits

Latus, Szostakowski & Sanders, Inc. Boston, MA

1988 - 1997

Office Manager and Receptionist - Advertising Agency

Researched contacts for new business program; qualify prospects and managed

database

Managed placement of media buys for clients

Obtained quotes from suppliers of print-production services

Provided orientation and training for student interns and delegated work

schedule

Extensive contact with clients, suppliers, and media reps

References available upon request.

Contact this candidate