Customer Service Sales

Ravi Bhatt

**** ***** *****, ******, ** - *****

Mobile: 732-***-**** Home : 732-***-****

Email: ab9366@r.postjobfree.com

Professional Goal

OBTAINING A POSITION AS AN ANALYST/ASSOCIATE/MANAGEMENT POSITION IN

CHALLENGING AND HEALTHY WORK ENVIRONMENT WHERE I CAN UTILIZE MY SKILLS AND

KNOWLEDGE EFFICIENTLY FOR ORGANIZATIONAL GROWTH.

Professional Experience

TD Bank, South Brunswick, New Jersey

2013 - Present

Senior Bank Teller and Customer Service Representative

. Providing exemplary customer service in a fast paced environment.

. Perform tasks such as cashing checks, making deposits, withdrawals,

issuing bank cheques and money orders, redeeming government bonds and

handling requests for credit card advances.

. Promoting bank products such as mortgages, loans, advisor services and

have a keen ability to catch instances of fraud.

. Handle large sums of cash and balance the vault, drawer and ATM.

The Change Group, PLC, London, United Kingdom 2011- 2012 Foreign

Exchange Consultant

. Delivered a quality foreign exchange service as the Senior Foreign

Exchange consultant for maximising the profitability of the company.

. Understand the complexity of foreign exchange rates and can efficiently

calculate amounts of local and foreign currency exchange.

. Adhered to company compliance, controls and procedures in regards to

converting enquiries to transactions and selling foreign currency.

. Built a rapport with customers to maximise repeat business.

. Handled the transfer of funds via Western Union and received funds from

abroad.

Madhouse (Oxford Street) London, United Kingdom 2007 - 2012

Senior Sales Assistant and Cashier

. Worked as part of a team responsible for delivering advice & guidance to

customers on a wide range of products & services ensuring exceptional

standards of customer service are delivered.

. Ensured customer payment transactions were accurate and efficiently

processed, addressing questions and concerns professionally and referring

to senior personnel as applicable.

. Undertook regular stock checks and general housekeeping, replenishment of

the shop floor stocks to ensure maximum availability of products.

. Trained and mentored junior personnel on all aspects of the roles to

facilitate in the achievement of sales and service targets.

Education

. Masters in International Banking and Finance (University of Greenwich,

London) (May 2010)

Credit Stress Testing: A risk management tool for assessing financial

stability: Performed a credit stress test on Barclays bank (9 years

data) by regressing Non Performing Loan against several macroeconomic

variables such as Real GDP, Unemployment, Bankruptcies and Exports.

Extreme hypothetical scenarios were created in order to analyse their

impact on bank's credit portfolio. Methods used to perform my tasks were

Ordinary Least Square Approach and Pure Statistical Approach.

. Bachelors of Commerce (Special subjects of Accounts and Auditing) (M.S

University, Baroda, India) (2006)

OTHER INFORMATION

. Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

. Knowledge of QuickBooks accounting and with maintaining office budget

. Ability to work with several operating systems, including Windows, Mac

OSX and Linux

. Also worked as a part time sales executive and cashier at KFC for 1 month

before starting my M.Sc.

Areas of Expertise

. IDENTIFYING RISKS IN THE FINANCIAL INSTITUTION.

. Fluent with the principals and concepts of bank management

. Efficient in market research

. Excellent skills in analysing and evaluating complex data and information

. Effective oral and written communication

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