Customer Service Quality Assurance
Resume:
Tiffany R. Brown **** East ***th Avenue, Tampa,
Florida 33612■ 718-***-**** ■*************@*****.***
OBJECTIVE
Obtain a position utilizing my
customer service skills with opportunities for advancements
CREDENTIALS
Customer Service
Expert
Microsoft Word,
Excel, Quick Books
Advanced Leadership Training
PROFILE
Self-motivated and able to adapt to change at
work, can prioritize and multitask as needed
Excellent oral and written communication
skills; efficient in tasks requiring planning, organizing and detailing
Demonstrates patience and remains calm during
busy periods, cooperates and communicates effectively
WORKHISTORY
Customer Service Specialist 07/2013
– Present
The Tribune, Tampa, Florida 33606
§ 200+ inbound calls
daily, customer service, credit card transactions
§ Dispatching,
directed calls to appropriate departments
§ Data
entry in DSI
§ Sales,
upgrading Subscribers
CVS Pharmacy (Unpaid Internship – 420 hours) 02/2012
– 06/2012
1111 Peninsula Drive, Erie, PA 16505
§ Customer
transactions; quote prices, retrieved prescriptions, obtained information
(HIPPA); conducted drive-thru activities, answered referrals, verified in stock
medications and communicated accurate wait times
§ Processed
prescription orders; Data entered in the Rx2000 system, restocked and retrieved
drugs, accurately assembled prescriptions, adhered to pre-quality assurance guidelines
§ Inventory
restocked and orders replenished; placed Over The Counter (OTC) and special
orders from outside vendors, warehouse ordering procedures, restocked
inventory, item shelf tag maintenance, stocked all warehouse and outside vendor
deliveries, and department maintenance
§ Registered
transactions; processed prescriptions and front store merchandise; processed
refunds
Customer Service Specialist 04/2008 – 08/2011
NRA, Lanham, Maryland
§ Demonstrated
excellent customer service
§ Faxing and Filing
§ Maintained business
records; 100 – 200 in/outbound calls on a daily basis
§ Maintained data
between four databases
§ Ensured
confidentiality; credit, bank verification
Loan Specialist 04/2006 – 04/2008
Wrightway Investments, Kensington,
Maryland
§ Maintained
Loan Originations utilizing Quick Books
§ Trained
new employees; developed strategies for team building
§ Maintained
business records; 100 – 200 in/outbound calls on a daily basis
§ Ensured
confidentiality; credit, bank and employment verification – maintained data
between four databases
§ Faxing
and Filing
Sales Agent 03/2004
– 03/2006
Novo 1
§ Customer Service
§ 100 outbound calls
daily
§ Utilized Product
Knowledge to Sale Computer Upgrades, Comcast Phone, Internet, Cable Bundles and
Verizon Iobi
§ Data Entry
EDUCATION
Jamestown Community College Transferring
Jamestown, New York
Major:Math/Science
Completed 27 credit hours with a
GPA: 3.4
REFERENCES
Deni Trippi
CVS Pharmacy
Instructor
Cassadaga Job Corps
Academy
8115 Glasgow Road
Cassadaga, New York
14718
Sylvia Swan
Counseling Manager
Cassadaga Job Corps
Academy
8115 Glasgow Road
Cassadaga, New York
14718
Victoria Yonkers
Career Transition
Specialist
Cassadaga Job Corps
Academy
8115 Glasgow Road
Cassadaga, New York
14718
To
Whom It May Concern;
Please accept this letter and the enclosed
resume as my notice of interest for employment with your company.
My goal is to acquire a position that will
not only allow me to utilize my present knowledge and skills, but give me an
opportunity to acquire more training and growth. My positive attitude, customer friendly
persona and helpful ways will indeed place me a perfect fit to assist your
company with their daily goals. I am a quick learner who is determined and
focused. I love a challenge. I engage
myself to inspire, which projects a positive image and serves as a role model
for others.
It is important to work cooperatively with people
who have different backgrounds, knowledge, styles, talents, perspectives,
values, and beliefs. I understand what
it takes to work in a diverse environment. Strong interpersonal and
communications skills are effective in building relationships with people. My
experiences in customer service will prove to you that I will be an asset to
the company.
I look forward to hearing from you to discuss
my qualifications for a position with your company. You may reach me at the
phone number or email address listed above Thank you in advance for your time
and consideration.
Sincerely,
Tiffany Brown
Contact this candidate