E DWIN I. JONES

*** *. *********** ****** **** Grove, PA 17963 570-***-**** ab9347@r.postjobfree.com

PROFESSIONAL S U M MA RY

• Experienced IT professional with customer service background.

• Several years experience in logistics, distribution, aviation, aircraft mechanics, electronics, administrative

management, customer service, and leadership, able to lead and mentor in a high paced environment

requiring little supervision.

• Exceptional organizational skills, excels at strategic planning and meeting goals.

• Effective communication skills, both oral and written. Proficient with Microsoft Office as well as many other

programs and operating systems.

• Excellent problem solving skills, able to professionally assess a situation, address the major issues and make

timely and smart decisions to resolve the problem.

Professional Experience

Aerotek September 2013 Pres

Warehouse worker Agent: Ryan Epler

• 80 Micro Dr. Phone: 717-***-****

• Jonestown,PA 17038 Salarie: 15.00

• Hours: 12

• Pick and pack products, fork lift operator, work with scanner gun.

•

• BIT BY BIT October2012-

December2012

Computer Technician

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Install and repair computers and TVs. Provide performance maintenance to computers

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by updating software, pc tune up/ virus check, used malware byte, Eset, and Super

antispyware.

Provide Tech support and customer service. Make infield repairs and provide customer

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report sheets.

• NEW CUMBERLAND ARMY DEPOT January

2008- August 2012

Distribution Process Specialist

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Expert knowledge of operations in order to provide timely and full response during

•

exercises and crisis/ contingency operations.

Received, loaded, unloaded and process incoming shipments reporting overage, shortage

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or damaged conditions.

Analyzed relevance and accuracy of information generated and evaluated alternative

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solutions and made recommendations.

Conducted projects related to the execution of quality control programs for inventory

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control and receipt functions.

Performed inventory reconciliation, monitored custodial balances, requested resupply of

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inventory and processed adjustments.

RITE AID September 2007- January 2008

Support Representative/ Equipment Manager

• Assisted in establishing a successful structure for a growing company.

• Analyzed and identified problems, developed solutions and anticipated people’s needs.

• Troubleshoot technical problems to multiple different stores, instructed clients how to solve

problems with the system.

• Conducted walk through inspections to verify excess/ redistributed equipment was managed

properly and is in satisfactory condition.

AXIS TECHNOLOGY May 2007- September 2007

Computer System Technologist

• Installed, configured, maintained and administered new or existing personal computers,

servers, LAN/ WAN network infrastructure device including switches, routers, hubs,

uninterruptible power supplies.

• Planned, developed, acquired, tested, installed and modified telecommunication systems,

facilities and procedures.

• Adjusted equipment configurations, recommended appropriate acquisition, distinguished

between equipment, software and LAN malfunctions.

AUGUSTA AEROSPACE/ PDS TECHNICAL SERVICES May 2005- May 2007

Avionic Technician

• Installed wiring in helicopters on assembly line. Installed, tested and upgraded navigation

systems.

• Analyzed specifications such as blueprints, charts, and schematics to determine machine

settings and adjustments.

• Repaired, adjusted and replaced electrical and mechanical components and parts. Calibrated

testing instruments and installed and repaired equipment to prescribed specifications.

Preformed avionics repair on Navy attack helicopters, installed gyros in aircrafts.

Education

ITT TECHNICAL INSTITUTE

Graduated: 03/11/2012

Masters of Business Administration, Information Technology/ Management

Number of semester’s 4/credit/quarter’s hours: 56

GPA: 4.0

Courses include: Operations and Process Management, Strategic Marketing and Research,

Entrepreneurship, Strategic Leadership in a Global Economy, Managerial Decisions, and MBA

Research Project.

San Francisco State University

Graduated: 1975

Major: Communications

Degree: Bachelor Of Arts

Semester/credit/quarter hours: 135

GPA: 4.0

Computer Training.com

Lancaster Pennsylvania

5/16/2006-8/22/2007

Courses: MCP Microsoft windows XP professional

NCSA Managing and maintaining a Microsoft Windows server 2003 environment

Network Build exercise (Level 1)

Implementing, managing, and maintaining a Microsoft Windows Server 2003 Network infrastructure.

Microsoft Internet Security and Acceleration Server

Network Build Exercise (Level11)

NCSC Planning and Maintaining a Microsoft Windows server 2003 network infrastructure

Planning, implementing, and maintaining a Microsoft Windows server 2003 Active directory infrastructure

Designing a Microsoft Windows server 2003 Active directory and Network infrastructure.

Final Network The old Exercise (Level 111)

Cable CAT 5 Cabling: Custom course outline

Installing and Upgrading Service

Network Administration.

Primetech Training

09/17/2013 Present

616 North Street Suite 201

Jim Thorpe.PA 18229

Course: A+ Certification and Microsoft Certification

Retired 22 Years U.S. Army Military Service

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