Customer Service Office

JANICE L COLON

**** ** ***** ****** **. North Miami Beach, FL. ~ 352-***-**** ~ E-mail:

****************@*****.***

OBJECTIVE: To obtain a position with an organization that will offer me

the potential for growth, advancement and the opportunity to

utilize all my current professional skills.

EDUCATION:

Academy of Business College; Phoenix, AZ.

Diploma in Computerized Office Operations

Graduated: June 1993

Software: Microsoft Word

Operating Systems: Windows 98, Windows 2000 and Windows

XP.

Medical Aid Training School- Evanston, IL.

Certified Nursing Assistant

HIGHLIGHTS:

> Bilingual: Fluent in English and Spanish.

> Over 7 years experience as a CNA.

> Experience working in hospitals, nursing homes, private duty, Hospice.

> Current C.P.R. certification.

> State of Florida CNA certification.

> Excellent phone and communication skills.

> Able to communicate and interact effectively with all individuals.

EXPERIENCE:

Senior Helpers Inc., Stuart, FL.

CNA (January 2013 ~ present)

> Home Health care/ Companion.

City of Port St. Lucie; Port St. Lucie, FL.

Customer Service Specialist/Switchboard Operator (April 2004-

October 2011)

> Handled all inbound and outbound telephone calls, dispatched calls to

city water/sewer technicians for repairs of city's water/sewer

systems.

> Entered all data into the computer, pertaining to work orders brought

in by all technicians.

> Handled customer service calls regarding water bill balances.

Other duties included filing.

HKA Staffing Services; Glenview, IL.

Front Office Operations (August 2000-December

2003)

> Handled all inbound and outbound telephone calls, routed calls to

appropriate staff members.

> Processed all inbound and outbound mail/parcels via USPS,FedEx, UPS,

and private courier services.

> Worked closely with new and existing candidates, business vendors, and

including translating business documents from English to Spanish.

> Managed special projects assigned by office management, which required

specific

deadlines for both internal and external

customers.

> Responsible for ordering all office supplies for the company.

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Sunset Village; Glenview, IL.

General Office (July 1999-August 2000)

> Answered inbound phone calls for existing customers and prospective

customers

Interested in purchasing new and existing manufactured

homes.

> Showed homes to interested parties at the home sub-division.

> Managed performing data entry into the property management system,

which

consisted of entering monthly mortgage payments,

association fees and lot rents.

> Worked with Excel to track all payment schedules and amortization

sheets for all

Existing home owners and home renters.

Resurrection Medical Center, Chicago, IL.

CNA (January 1999 ~ June 1999)

> Worked in the orthopedic unit.

> Duties included, checking vital signs, assisting in bathing, feeding.

> Glucose testing.

LANGUAGES: Bilingual - English & Spanish

REFERENCES: Available upon request

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