Customer Service Administrative Assistant

Gea (Geane’) Neal 404-***-****

Stone Mountain, GA. 30083 *********@*****.***

Key Strengths

Accounting Supervision experience Analytical Scheduling Lotus Notes

Raisers Edge Logistics Project Management Oracle Invoice

Bank Reconciliation Data Entry Office operation Payroll Understand Spanish

E-Verify qualified PeopleSoft HR Support Collection Accounts Manager

Summary of Qualifications

Office Manager/Logistics Coordinator

• Coordination and supervision the administrative staff and functions

• Financial Analysis and custom reports using Excel Spreadsheets, Pivot Tables, Dashboard, and Oracle

• Account reconciliation month, quarter and year-end reports operating expenditures

• Ensuring accurate tracking of shipments/deliveries interacting with intercompany, individuals, and outside agencies

• Schedule shipments, tracing, fleet size analysis and field deployment schedules

• Manage 2,000+ invoices per weekly for accounts payable

• Analyze contracts determine the appropriate arrangement based on the client’s needs

• Liaison between customers, freight carriers and shipping department

• Handled billing for 500-700 clients in QuickBooks as well as collection

• Processed benefits, garnishments, and tax levies with payroll software implementation from PeopleSoft

• QA regarding customer’s satisfaction using Access and Excel database.

• Proactively planning and scheduling multiple projects that run concurrently among business groups

• Assess the effects of changing circumstances while developing strategies that will minimally influence other departments.

Administrative Assistant

• Composes summaries of data from reports and records using Dashboard and Pivot tables.

• Manage new hire orientation, travel, calendar and scheduling

• Processing educational, ride share reimbursements and special event reporting

• Run reports and queries for any inconsistencies

• Manage grants, gifts and fund raising events using RaiserEdge

• Verify education, experience, references, background and drug testing results

• Create reports, statistical functions schedules for maintenance, repairs, and supplies

• Payroll or benefit changes via phone, email or interaction

• Conduct safety informational meetings using presentation and other formats.

Customer Service Representative

• Computer equipment management, Day-to-day operations, Marketing Media/Non-media

• Process invoices, vouchers and PO for payments using Microsoft Office Suites, Multi Phone lines, ten-key/keyboarding

Professional History

Crossroads Transportation Group Office Manager Various Locations 05/03-present

General Dynamics (Contract) Accounting Admin. Assistant Scottsdale, AZ 08/07 -12/09

Charles R. Drew University Administrative Assistant III Los Angeles, CA 07/05-01/07

YMCA Customer Service Representative Pacific Palisades, C`A 2/03-11/05

Education

Devry University Bachelor of Business Management Expected 2014

Century Community Training Construction Secretary Certificate 2007

Right Way Training Center Office Specialist Certificate 2002

Los Angeles Trade Technical College General Studies 2000

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