Engineer Customer Service
Resume:
Respected Sir,
I introduce myself as a young dynamic, optimistic & result oriented person. I show my keen interest in getting associated with your prestigious organization
At this juncture I certainly would like to highlight that good knowledge of technical field, excellent communication and management skill, punctuality, honesty, pleasing personality and professional approach are some of my strengths on which I could grow up to the present status.
A skilled communicator with good presentation skill, strong multitasking capability with exposure to business continuity planning and Client reviews.
Possess business acumen with a proven track record of meeting and exceeding SLAs, establishing strong links with all departments to ensure delivery, understanding client’s processes, streamlining workflow and suggesting modes of value addition.
Proven abilities in managing non-voice and voice processes; responsible for managing new business, customer service, team development and people management.
My resume is enclosed herewith for your kind consideration. I hope you will find it in order.
Yours truly,
(Vikrant Sharma)
Vikrant Sharma
H.No.3405\1
Katra Bhagian,
Gali kakeyian wali, Amritsar
Contact No. +91-981*******,+91-837*******
E-mail- ab92zs@r.postjobfree.com, ab92zs@r.postjobfree.com
Career Objective
To work in an organization, broaden my Knowledge and experience with the learning experience, while giving maximum profit to the organization through my knowledge and sincere efforts.
Academic Profile
2012-2013: - Pursuing MBA from Lovely Professional
University (Distance Education) Jalandhar.
2007-2010: - Bachelor of Arts from DAV collage, Amritsar.
2006-2007: - Senior Secondary from DAV Senior Secondary School,
Amritsar.
Technical Qualification
2010-2012: - Diploma in Hardware and Networking from JetKing,
Amritsar.
2012-2013: - Diploma in Ethical Hacking and Network Security from
JetKing, Amritsar.
Work Experience
Worked as Desktop Engineer (L2) at PC Cure24*7,Janakpuri, New Delhi
[April 2012 to September 2012]
Job Profile:-
-Provide L1, L2 support, Remote support, coordination with user and Junior Engineer.
-Provide L1, L2 support, Remote support, making MIS, coordination with user and Junior Engineer.
-Provide Software, Hardware and Network Support, as well as Operating System downloads and organizational.
-Troubleshooting virus related problem and installing Antivirus.
-Installing and troubleshooting operating system (win98, Win XP, Win 2000, Win 2003 and Win Vista.
-Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.
-Internet access for the LAN through Proxy setting.
-Configuring Microsoft outlook for user and troubleshooting Mail Problem.
-Performing troubleshooting on assigned ticket and resolve the problem within SLA.
Technical Skills
MS-Office
Basics of Internet
Hardware ( Assembling, De-assembling, BIOS Setting, Installing OS)
Networking (Windows Server 2008,Network Essential)
Operating System(Window XP, Vista, Win 7)
CCNA Skills : Maintaining CISCO Routers & Switches
CCNA Routed Protocols : IPV4 & IPV6 with Classless or Class full Networks
CISCO Securities : Access-List, NAT-PAT, Encapsulation HDLC
Routing Protocol :RIP -RIPv2, IGRP-EIGRP,OSPF, Static routing,Default routing,
CISCO Encapsulations : HDLC, PPP,CHAP, FRAME-RELAY
CISCO TCP/IP Protocols : DHCP,DNS,TELNET,SSH
CISCO Switching Protocols : VLAN’S, VTP
Extra Activities
Attended Cultural events held in DAV collage Amritsar.
Participated in National Tournament in Goa including activities of Throw ball.
Strengths
Good Interpersonal/Communication Skills
Keep on acquiring new Skills
Confident and Punctual
Ability to work under Pressure
Dedicated to work
Personal Details
Father's Name : Sh. Rajinder Sharma
Date of Birth : 18-01-1990
Religion : Hindu
Sex : Male
Marital Status : Single
Declaration
I hereby declare that all the information and particulars furnished by me are true to the best of my knowledge and belief.
Date: Signature
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