Customer Service Manager
Resume:
Marleny R Palacios
Leesburg VA 20176
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OBJECTIVE:
To obtain mutual goal, by using my knowledge and experience. To enhance
challenging new ideas to achieve team work.
EXPERIENCE:
Wiltshire Hotel Human Resources Manager 8/2009-Present
. Maintaining good documentation to support the owner of the hotel and
follows up.
. Providing with good customer service appropriate and quickly from
internal and external clients
. Acting as lead for document management process for all active and
terminated employees, including managing the I-9 maintenance process with
accuracy and attention to detail
. Assisting and coordinating new employee orientation by setting up
training and other duties.
. Performing data entry of personnel changes and tax withholdings into
human resource information system.
. File maintenance and general administrative support tasks.
HCI Mortgage Branch Manager 7/2005-2010
. Personnel Management
. Hire and fire office staff appropriately
. Managed supplier relationships and office supply orders
. Trained staff
. Served as training coordinator for other loan officers
. Managed loan closing and prospect clients meeting due date for closing
. Managed employees - performance, attendance, all human resource policies
and issues
Ceridian Pay-America Payroll Specialist 5/2000-7/2005
Computer Aide Payroll Company Computer Tech 6/1997-06/2005
. Assessed the needs of the constituent and applies sound decisions making
and good customer service skills to answered questions about payroll,
taxes, deduction, reports, benefits and software questions.
.Analyzed and interpreted content to deliver information and answers
clearly and concisely
Applied multi-tasking skills
.Identified information gaps for organizational content and materials and
provided feedback to manager and other team members for best results.
Edgewood Management Leasing consultant
04/1992-1994
Fairfax County Housing department Assistant Manager
09/1994-04/1997
.Leased apartments, Customer service, made inspection of the units move-in
and move out.
.Experienced with project coordination and wide ranging renovations.
. Strong leadership assisted the property manager, helped with maintenance
department, Property marketing and outreach strategies.
.Bookkeeping
. Broad knowledge of Landlord Tenant regulations was main duty.
EDUCATIONS:
MBA - Strayer University 2002
Minor Accounting
National Center for Housing Management 2000
FHA Training, VHDA Training and Public Notary
QUALIFICATIONS:
Fluent in English and Spanish
Over 20 years experience in Customer Service
Detail Oriented with outstanding oral communication skills
References Upon your request
Contact this candidate