Manager Account Executive
Resume:
Catherine M. Burgher
Frisco, TX 75033
*********@*****.***
CAREER SUMMARY
Experienced professional with a unique combination of experience. Multi-
faceted, efficient & reliable administrative professional with 7+ years of
experience supporting executives, sales and managers to improve internal
operations for small and large businesses. Diversified skill sets covering
administrative support, client relations, writing, marketing, account
management, commercial loan underwriting (SBA), mortgage sales and
processing. Excellent inter-personal, phone and digital communication
skills.
PROFESSIONAL EXPERIENCE
Senior Mortgage Loan Processor
PrimeLending(Highland LoanSource, Highland Homes), Plano, TX
(5/11-7/13)
Home Services Specialist II/Mortgage Loan Processor
Bank of America(Highland LoanSource, Highland Homes), Plano, TX
(9/10-5/11)
. Responsible for processing of home loans which included initial
underwrite based on an automated decisioning system and program type.
Submitted file to underwriter for final review once file has been
completed. Responsible for verifying and clearing of conditions of
approval. Maintained and updated loan application information with
loan origination software and other applications.
. Examined residential loan documentation for accuracy, completeness and
compliance with individual program guidelines(Conventional, FHA, VA).
. Ordered appraisals, homeowner's insurance, title, tax certs, surveys,
and any other items required for loan approval. Followed up until
received. Calculated income, taxes, home owner's insurance and
homeowner's association dues and updates approximated calculations.
Reviewed assets and liabilities.
. Maintained accurate pipeline to ensure projections and closings.
. Communicated with customer throughout the loan process, assisting them
with any questions and notifying them of any additional requirements.
. Updated loan officer and all parties involved on loan status. Verified
closing with title and ensured all condition/issues resolved during
processing and through closing.
SBA (7a) Loan Consultant/Packager/Processor
Funding Resources, LLC, Dallas, TX
(An outsourced SBA department for lenders across north, west, and east,
Texas)
(7/07-4/10)
. Worked with lenders (Market Presidents, Banking Presidents, SRLO's,
VP's, Loan Officers, Credit Analysts) to evaluate and determine
eligibility (under SBA guidelines) of loan requests/scenarios,
principals of company and company. Helped lenders structure loans
based on SBA guidelines, to include use of proceeds, term, interest
rates, etc. Consulted with lenders on use of business valuations,
appraisals, and environmental assessments. Ensured loan information
from lender on loan memorandum (including terms, conditions,
covenants) was complete, accurate and fit within SBA guidelines.
Helped resolve problems/issues with loan application, loan structure,
or loan memorandum.
. Requested specific information for loan application from lender and
borrower. Reviewed for accuracy and completion. Corresponded with
applicant to resolve questions regarding application information until
complete.
. Analyzed financial data from borrower to include, company financial
statements, business tax returns and personal financial statements.
Created balance sheet pro-forma's and spreads, based on data and
financial documents provided from lender and borrower.
. Analyzed applicant's loan approval feasibility based on RMA ratios for
the industry. Analyzed the current ratio, debt to worth ratio and debt
coverage ratio. Wrote loan report on probable repayment ability based
on ratios, business history and management experience. Worked with
borrower to resolve unexplained variances in net worth.
Catherine M. Burgher
page 2
SBA (7a) Loan Consultant/Packager/Processor (continued)
. Recorded data into SBA software including all borrower and principal
information, purpose of loan, collateral, repayment terms, etc.
Compiled complete loan application ranging from 250-600+ pages.
. Created Loan Authorization (using the SBA Loan Authorization Wizard),
PLP documents and Eligibility Questionnaire for lender.
. Conferred with lender and handled all issues and requests from SBA
until loan approval received.
. One hundred percent of SBA loan applications approved.
. Wrote quarterly newsletter, created marketing materials and conducted
training for lenders.
. Handled all Executive Administrative duties for owner's accounting
firm as well as Funding Resources, LLC.
Senior Loan Officer
SouthBanc Mortgage Co., Herndon, VA
(2/05-12/06)
. Handled home loan inquiries from prospective borrowers generated from
leads.
. Analyzed customer needs and advised them on which loan program would
best accomplish their objective.
. Determined the borrower's ability to qualify by running credit reports
and reviewing them in conjunction with borrower provided income and
asset information.
. Advised on property value based on existing data, automated valuation
models, and borrower provided information. Ordered appraisals and
coordinated appraisal with borrower.
. Made initial decisions on whether loan requests would meet approval
guidelines for a particular program.
. Exercised independent judgment in order to effectively communicate
complex criteria, guidelines and mortgage industry terms to customers.
. Gathered all documents from borrower and packaged documents for
processor and continued follow up and follow through to loan closing.
Cleared all conditions for loan closing and coordinated loan closing
with closer and borrower.
. Consistently met quotas and goals.
QuickBooks Consultant
Independent Contractor, Austin, TX
(6/03-6/04)
. Hired to install, and give tutorials on QuickBooks for small
companies.
. Set up companies on QuickBooks to include customer lists, vendor
lists, inventory list, A/R, A/P.
. Worked with companies for a time period to ensure proper use of
QuickBooks.
Office Manager/Executive Assistant
Biggs Landscape & Irrigation, Austin, TX
(5/01-5/03)
. Responsible for all administrative, accounting, finance, AP, AR and HR
functions for a $2million/year commercial landscaping firm.
. Managed firm bank accounts, budget, P&L and payroll using QuickBooks.
. Analyzed and reported employee productivity, job costs and inventory.
. Recommended strategies to increase revenue and reduce overhead.
. Handled all marketing and customer relations.
Account Executive
Esquire Deposition Services, Austin, TX
(1/99-12/99)
. Responsible for maintaining current client base and generating new
business through referrals and cold calls.
. Represented company at industry functions, special events and
meetings.
. Assisted in the development and implementation of marketing strategies
and advertising.
. Consistently met quotas and goals.
Catherine M. Burgher
page 3
Executive Assistant to State Manager
PacifiCare, San Antonio, TX
(1/97-1/98)
. Responsible for all aspects of information management, including
preparing materials for distribution, updating and maintaining
databases/files/reports using multiple data sources.
. Assisted in the development and implementation of project/program
strategies and communication materials.
. Monitored and tracked project status to completion.
. Prepared, reviewed, proofread and processed documents, reports and
files.
. Assisted in budget preparation and control activities.
Account Executive
American Beverage Company, Austin, TX
(1995-1996)
. Responsible for securing product placement in 90 accounts in region
through product presentation.
. Researched and developed strategies for product sales based on
competitor activities, industry changes and customer requirements.
. Planned, organized and conducted product promotions throughout the
region.
. Consistently met monthly quotas.
EDUCATION
B.A., Mass Communication/Journalism/Advertising
Southwest Texas State University, San Marcos, TX
SKILLS
Microsoft Office(Word, Excel, Power Point, Outlook), Calyx Point;
Integra (Loan Origination Software), T-Soft (SBA software), QuickBooks Pro;
Edge (Mortgage Loan Processing Software); Dorado (Mortgage Loan Processing
Software)
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