Customer Service Manager
Resume:
SUSAN SHEPARD
Mobile, Al. 36608
*********@*****.***
OFFICE MANAGER/ACCOUNTANTS
RECEIVABLE/
PAYROLL MANAGEMENT
PROFILE Comprehensive experience in accounting,
including
accounts payable/receivable, general ledgers,
budgeting, forecasting, tax preparations, status
reporting, and spreadsheet development.
Skilled in the management of customer service, sales,
and business operations, including responsible for
staffing procedures, and cost reductions.
Proven ability to handle multiple tasks and organize to
achieve specific goals: spearhead projects, and work
effectively in team environments. Exceptional follow-
up and attention to the details to ensure deadlines are
met.
Effectively train and motivate staff: well-versed in
human resource issues and regulations.
Knowledge of Windows 95 & 98, Microsoft Office,
Microsoft Word, MS Works Suite 2000, Business Works
and Quick Books, Excel, Lotus, Accounting Calculator
And UPS and Fed-Ex online shipping.
EXPERIENCE Ellison Plumbing and Piping, Mobile, Al
Payroll and all HR functions April 2012 to
•
Present
All billing and scheduling
•
Warranties
•
Springhill College, Mobile, Al
Admission Secretary (Temp) 2007-2008
Scholarship letters and acceptance
•
All correspondence
•
Data entry
•
Fremin’s Contractor Service, Mobile Al
Office Manager 2006-2007
Personally manages operations
•
Planned and coordinated job schedules
•
Accounts receivable and payables
•
HR, personnel and payroll
•
ADT Security, Mobile Al 2004-2006
Human resource coordinator and background
•
checks
Authorized security checks and badges
•
Accounts Payable
•
Insurance, 401K
•
Wilson & Sons Exterminating, Mobile AL
Office Manager 2002-2004
Managed operations, including full responsibility
for technicians.
Plan and coordinate job schedules, vendors
•
relations
Develop customer relations and manage
•
communications with the sales force and act as a
marking liaison between field sales and corporate
staff.
Expand client base through research and sales
•
Effectively communicate, bill & collect from
•
various companies.
Responsible for all business and account
•
management, including accounts receivable.
Constantly recognize opportunity in functional
•
areas to exceed customer expectations, benefit the
total company culture and improve financial
results.
Multi Services Group, Inc. Mobile, Al
Accounts Receivable Manager 1996-2002
Responsible for forming, planning, implementing
activities and penetration of the organization
Developed strong relations with major
•
corporations while greatly improving customer
relations.
Effectively communicate, bill and collect from
•
various companies.
Implemented promotions and performed all
•
aspects of development and account management,
business relations and company procedures.
Payroll Manager
Perform all aspects of payroll for over 200 employees,
including cash management.
Prepared and consolidated financial statements
•
for reporting to the controller
Implemented policies for full time and part time
•
employees in compliance with State and Federal
Labor Laws, and maintained all personnel files.
Streamlined procedures for expeditiously paying
•
garnishments, child support, IRS Levy’s,
workman’s comp, 401K and Blue Cross Blue
Shield insurance with a minimum of paperwork.
Global Tel-Link, Mobile, AL
Customer Service Representative 1993-1996
Provided consulting services, strategic planning, and
market communications for private and public sector
organizations.
Determined customer specification requirements,
•
working closely with client/company personnel.
Recognized for the ability to work in a fast paced
•
environment handling up to 500 client calls daily.
Prepared and submitted reports on service
•
statistics.
EDUCATION Trained extensively in:
Accounting
Business Works
Microsoft (all aspects)
Quick Books
Good Shepard Academy, Mobile Al High School Graduate
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