Customer Service Management
Resume:
PROFESSIONAL SUMMARY
Experienced professional with exceptional skills in Meeting Planning, New-
Hire coordination, Travel Arrangements, Expense Reporting and Office
Management. Excellent communication and organizational skills as well as
great interpersonal skills needed to effectively work with all levels of
management. Major contributor to meeting and exceeding the management
team's measurements and goals, by providing outstanding executive support.
PROFESSIONAL SKILLS
Microsoft Office 2007-2010 Customer Service
SAP/Visio Strategic Planning
Adobe Photoshop Team Player
PROFESSIONAL EXPERIENCE
2011-2012 Living Water for Girls Peachtree
City, GA
Home Facilitator
. Maintained daily activities for residents of the group home. Duties
included working with DFACs and probation officers, transporting
residents, administering medication and adhering to the
confidentiality and safety of the residents.
2003-2010 Sara Lee Food and Beverage
Decatur, GA
Executive Assistant - Regional Vice Presidents
. Perform complex, confidential secretarial duties providing
administrative assistance for the Region Vice President and other
staff members. Handle daily work load with secretarial proficiency
and organizational skills to meet deadlines and work with minimal
supervision.
. Types and proofreads correspondence and other types of complex
documents. Create PowerPoint Presentation for outside marketing.
Maintained accurate tracking within the DMS Customer Management System
and Route Segmentation for transportation department.
. Keep computerized appointment calendar, maintains department files and
computer databases. Handles incoming and outgoing faxes and mail.
Answers telephone calls and makes travel arrangements. Coordinates
meetings and conference calls.
. Coordinated donations/sponsorship to outside organization.
2000 - 2003 BellSouth Corporation
Atlanta, GA
Executive Assistant - Officer
. Perform management support functions for company Officer. Provide
comprehensive time management and planning support. Proactively review
all written and oral communications. Maintain confidential and
sensitive documents. Responsible for performance management records
and personnel records for Officer's direct reports.
. Author and create executive documents and presentations. Maintained
account receipts and payables for the executive office. Perform office
management activities to ensure cohesive office operations. Represent
Officer in external executive contacts and relationships.
Additional Career Information
My career in administrative support began at BellSouth as support for
Directors of departments such as Public Communications, Network and
Consumer Services. This experience provided me the training and knowledge
of the corporation. With the skills I developed, I met the requirements to
support C-Level executives and was promoted to Executive Assistant. At this
level I worked under minimal supervision. By staying aligned with the
operations and the objectives of the company I was entrusted to make
crucial decisions affecting the direction of the organization. I worked
closely with Presidents direct reports and outside consultants of various
projects for the departments to stay up-to-date of the progress of
projects. This enabled me to keep the executive informed and to anticipate
any needs for the organization.
EDUCATION
1996 - 1998 B.S., Business Administration Shorter
College, Atlanta, GA
REFERENCES
Dr. Brenda Lankford
1133 Hudson Dr. NE
Atlanta, GA 30306-3500
Lori Groves, (BellSouth-Officer)
170 Saddle Ridge Way
Fayetteville, GA 30215-8148
Judge Penny Brown-Reynolds
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