Customer Service Sales

Melissa (Missy) Dusek

***** ********* ***** - ******, ** 75035

**********@*****.*** - 214-***-****

STRENGTHS

• Highly professional with exceptional interpersonal, written and verbal communication skills.

• Dependable and self-motivated with demonstrated ability to work well both independently and collaboratively.

• Creative, quick-learning and adaptable with strong organizational and problem solving abilities.

• Highly ethical with strong leadership capabilities; able to coach and motivate others.

• Excellent time-management skills with the ability to prioritize and multi-task efficiently.

• Keen attention to detail with a strong commitment to accuracy, outcomes and follow-through.

• Excellence in providing outstanding customer service experiences to clients and colleagues.

WORK EXPERIENCE

Recruitment Coordinator

Girl Scouts of Northeast Texas

Allen, TX

Currently Employed

Develop and increase girl and adult membership in 8 assigned geographic areas. Responsible for utilizing girl and adult volunteer participation in implementing Girl Scouting in the assigned areas.

• Achieve the council’s corporate goals for girl and adult membership through implementing membership marketing strategies.

• Manage volunteer recruitment staff in 8 service units.

• Recruit and mentors adult volunteers to work with girls in assigned geographic areas to ensure delivery of national program portfolio and services to girls.

• Work with membership team, design and implement a comprehensive plan for girl and adult membership growth in targeted areas by researching market data, membership trends, and other pertinent information relevant to designated geographic areas.

• Engage and cultivate relationships with appropriate community leaders, organizations, and businesses to support recruitment efforts within targeted areas.

• Assist fund development through support of Family Partnership, council fund raising events, and identification of potential donors.

Retail Shop Supervisor/Council Marketing & Merchandising

Girl Scouts of Northeast Texas

Allen, TX

2010 to 2013

Manage staff and shop operations at GSNETX Collin Area Service Center with accuracy, organization, professionalism and enthusiasm while consistently delighting customers.

• Manage and assist shop staff at both East Texas Service Center and Paris Service Centers.

• Responsible for purchase and distribution of gift/add-on merchandise for all 8 GSNETX council shops.

• Recruit, hire and develop staff, providing ongoing training and coaching to shop personnel.

• Assist Director of Retail with development and implementation of marketing strategies including product mix, shop signage, promotion, pricing and shop displays.

• Order, receive and stock shop merchandise, managing inventory and correcting for accuracy. Order other supplies for service center as needed.

• Serve as Administrative Assistant to Membership Team Lead and Membership staff while providing additional ongoing support to Program, Cookie, and Training Departments.

• Exceeded shop sales goals each year.

• Selected by GSNETX to receive 2013 Staff Appreciation Award.

• Currently Serve on Strategic Learning GAP team focused on Volunteer Support and Engagement.

Co-Owner

Great Harvest Bread Company, Franchisee

Amarillo, TX

2006 to 2010

Served in all capacities of business operations including marketing, purchasing, inventory management, staffing, training, production and food safety.

• Oversaw bakery operations with net sales of $ 500k+ annually with high ticket average for industry with +19% above national system-wide average.

• Performed site selection due diligence and completed new bakery start-up essentials including obtaining permits, pre-opening promotion, hiring and training.

• Developed and implemented annual marketing plan including monthly marketing programs, design and development of POP, in-store and local promotional marketing materials, negotiation and design of television commercial advertising, development, organization and implementation of special event & grassroots marketing efforts and evaluation of test-marketing for Great Harvest Franchising, Inc.

• Oversaw staff recruitment and employee selection, development and implementation of new hire orientation and training and administrated employee reviews and evaluations

• Served as an on-site bakery trainer for new franchisees through Great Harvest Franchising, Inc.

• Partnered with and aided in fund-raising for organizations such as: Northwest Texas Autism Society, Earth Fest at Wildcat Bluff Nature Reserve, Susan G. Komen Foundation Race for the Cure, Amarillo Junior League, Amarillo AMBUCS, Girl Scouts and various church and Canyon ISD, Amarillo ISD and Bushland ISD school fundraisers.

• Received "Top Young Bakery" sales awards in both 2007 and 2008

• Received "Phenomenal Bread Award" for best tasting loaf system-wide in first year of operation.

Artist/Gallery Owner

Self-Employed

Amarillo, TX

2004 to 2006

Responsible for all aspects of business including creating works of art, sales and gallery. management in an independent working studio/gallery.

• Designed and renovated studio/retail space for efficiency and marketability.

• Developed marketing plans and materials, independently and in cooperation with other artists.

• Organized and hosted special events and gallery walks for Sunset Center Art Galleries.

• Participated and received awards in group and solo exhibits as well as juried events.

• Designed and instructed painting workshops.

VOLUNTEER WORK

1988 to 2006

• Provided leadership and mentoring as both a Girl Scout leader and Girl Scouts of Texas and Oklahoma Plains council volunteer.

• Participating in fund-raising and council events, organizing and coordinating SU special events for GSTOP council.

• Charter member, co-developer, artistic adviser for "Heart to Art" program, Canyon ISD.

• Developed curriculum and instructed volunteer art workshops for elementary schools students in Canyon ISD.

PRIOR RELATED WORK EXPERIENCE

1983-1988

Bank teller, Texas Federal/Bright Banc, Plano, TX

Mortgage Release Specialist, Texas Federal/Bright Banc, Dallas, TX

Receptionist, Texas Federal/Bright Banc, Addison, TX

EDUCATION

Studio Art

West Texas A&M University

Canyon, TX

2000 to 2002

Studio Art

University of North Texas

Denton, TX

1983 to 1989

SKILLS/PERSONAL INTERESTS

Customer Service, Sales, Personnel Management & Employee Development, Purchasing, Marketing, Creative Merchandising, Inventory Management, Administrative Support

Microsoft Office, Publisher, Adobe Photoshop

Painting, Running, Cooking & Baking, Yoga, Home Improvement

ADDITIONAL INFORMATION

Strong leadership capabilities, excellent interpersonal skills and exquisite professionalism, along with years of experience in both running a personal business--including due diligence, personnel management, marketing, merchandising, budgeting and purchasing. Combine this with years of experience working for Girl Scouts, the premier non-profit leadership organization for girls. I bring ongoing enthusiasm and authenticity to each and every professional role.

PROFESSIONAL REFERENCES (Personal references available upon request)

Debbie Roling, Chief Administrative Officer, Girl Scouts of Northeast Texas 972-***-**** *******@******.***

Ginger Adams, Director of Retail, Girl Scouts of Northeast Texas 972-***-**** ******@******.***

TK Brown, Retail Supervisor, Girl Scouts of Northeast Texas 972-***-**** ******@******.***

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