Manager Pvt Ltd

Curriculum Vitae

MANOJ SINGH

ADDRESS: Pocket – Q, Flat no. 243 Dilshad Garden Delhi India.

PHONE: +91-991******* +919*********

E- MAIL: **.**********@*****.***

CARRIER OBJECTIVE: I want to work in highly professional world where I can utilize my

knowledge, potential & capabilities to produce fruitful results for the Organization,

cumulatively improving my skills and knowledge at the same time.

ACADEMIC QUALIFICATION:

.Completed Graduation 2009

Passed 12th. 2005

Passed 10th. 2002

ORGANISATIONAL EXPERIENCE:

Present Employment:

Org. Chillum Club & Lounge

Designation: Operation Manager

Since: January 2013 to Till Date

Job Responsibilities:

• Improve the operational systems, processes and policies in support of organizations

mission -- specifically, support better management reporting, information flow and

management, business process and organizational planning.

• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and

Finance), through improvements to each function as well as coordination and

communication between support and business functions.

• Play a significant role in long-term planning, including an initiative geared toward

operational excellence.

• Oversee overall financial management, planning, systems and controls.

• Management of agency budget in coordination with the Executive Director.

• Development of individual program budgets

• Invoicing to funding sources, including calculation of completed units of service.

• Payroll management, including tabulation of accrued employee benefits.

• Disbursement of checks for agency expenses.

• Regular meetings with Executive Director around fiscal planning.

• Supervise and coach office manager on a weekly basis.

Org. OASIS HOSPITALITY PVT LTD (Pacific Mall)

Designation: Food Court Manager

Since: Feb 2011 to January 2013

Job Responsibilities:

• Supervising staff of 39 subordinates.

• Make sure that whatever services we are providing that is up to the standard.

• Education staff and other subordinates about customer satisfaction skills.

• Motivate staff and maintain a cohesive team

• Troubleshooting issues (example: electricity, trash, grease etc.)

• Ensuring all vendors follow festival guidelines (example: where to dispose of trash and

grease)

• Responsible for the profitability / cleanliness of the outlets.

• Monitoring trash receptacles, and, when receptacles are full, notifying Food Court

Coordinator.

• Handling customer complaints, there security and safety.

Org: GREENS AND BEANS PVT LTD (SUBWAY)

Designation: Assistant Store Manager.

Since: Nov. 2010 to Feb 2011

Job Responsibilities:

• Supervising staff of 16 subordinates

• Handling customer complaints if there any

• Keeping track of stock and ensure stock of all items is available ( Date and time level

adherence)

• Ensuring cleanliness of Cambro pans, Sauce bottles, Counter, Tables and Floor etc.

• Responsible for quality control of the end products, which includes: making adjustments

as necessary during shift to produce product within specifications, and to reject the

product outside of specifications.

RAB FOODS AND FRUITS PVT LTD. (SUBWAY)

Since Dec. 2009 to Nov. 2010

Designation: Assist Manager

AAR BEE INTERNANATIONAL. (SUBWAY)

Dec. 2008 to Nov. 2009

Designation: Shift Manager

KAY JAY ENTERPRICES (SUBWAY)

Since March 2008 to Dec. 2008

Designation: Shift Manager.

Org: OPTIMAL TECH PVT.LTD (BPO/KPO)

Designation: Quality Analyst

Since: August ’2007 to February ’2008

Job Responsibilities:

Worked for Australian outbound telecom processes, profile consist of:

• Barging calls, listening to the calls while on the process of sale.

• Quality check: Verify the sales calls before approving them.

Org: ONE TOUCH SOLUTIONS Pvt. LTD (BPO/KPO)

Designation: Quality Analyst

Since: August ’2004 to July ‘2007

Job Responsibilities:

Worked for UK Based outbound telecom processes, profile consist of:

• Barging calls: Listening to the calls while on the process of sale.

• Quality check: Verify the sales calls before approving them.

• Portal Entries: Deliver the sales data over the common web portal to the client and

maintaining Daily Reports.

STRONG POINTS:

Good Analytical skills, Hardworking, Unbelievable and unbeatable Customer Satisfaction

skills, apt learner, Responsible, Dedicated, Computer Savvy, Energetic and Enthusiastic.

HOBBIES:

Making friends, listening to music, Traveling and Going on long drives, interacting with

people.

PERSONAL PROFILE:

FATHERS NAME: SHRI R.P RAJORA.

D.O.B: 09/06/1983.

GENDER: MALE.

MARITAL STATUS: UNMARRIED

LANGUAGES KNOWN: ENGLISH & HINDI

DATE:

(MANOJ SINGH)

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