Technical Support Maintenance

John (Jack) Mundie

**** ****** ****, ******** *******, CO 80908

719-***-****; ********@*****.***

SUMMARY OF QUALIFICATIONS:

Over 5 years of dedicated experience in the Information Technology field.

Responsible for daily operational management and administration of mission

critical government networking and messaging components while ensuring,

time sensitive, information assurance security vulnerabilities are

installed in a production environment.

SECURITY CLEARANCE:

. DoD Top Secret - Eligible- Nov 2010

EDUCATION:

BS, Information Technology - Colorado Technical University, June 2007

CERTIFICATIONS:

. CompTIA Security +

. ITIL v3 Foundations

. Microsoft Exchange 2010

. MCSA: Windows Server 2012

EXPERIENCE:

Midcom Corp./Lockheed Martin, AECOM, & Telos Corp.

Peterson AFB, CO (Dec 2010 - Present): Air Force Space Command (AFSPC)

Exchange Messaging System Administrator

(Temp to Hire)

. Responsible for the administration of a production Exchange server

messaging environment, utilizing Microsoft Exchange 2003, 2007, and 2010;

MS OS v2003 & v2008; and Anti-Spam/Anti-Virus Symantec Brightmail and

McAfee Ironmail Gateway applications.

. Assisted in the Exchange Migration of 7,000+ AFSPC Personnel from locally

based domain e-mail accounts to consolidated AFNet domain accounts.

. Administer and configure mobile messaging devices as well as the

corresponding server applications (Blackberry Enterprise Server (BES) and

Good Mobile 6).

. Perform all levels of operational maintenance support for an Enterprise

DMS/AMHS environment utilizing the CP-EXP, IIS, SQL, SAN, Verity K2,

T2CSS, X.509, ADUA, and DSA applications including the STIG verification,

troubleshooting and documentation of the suite of DMS products.

SAIC, Peterson AFB, CO (Mar 2010 - Dec 2010):

NORAD and USNORTHCOM Exchange Messaging System Administrator

. Responsible for the monitoring, administration, and maintenance of a

production Exchange server messaging environment, utilizing Exchange

v2000, v2003, & v2007; MS OS v 2000,v2003, & v2008; Symantec Brightmail

Anti-Spam/Anti-Virus Gateway (on a Linux platform); EMC AutoStart

software Exchange clustering; EMC Journaling; Blackberry Enterprise

Server (BES) accounts; and Exchange remote access solutions (OWA) in both

a physical and a virtual multi-security enclave environment. (cont

. Monitored and administered an SMTP Guarding solution for messaging

traffic that crossed network security boundaries utilizing the DII SMTP

v3 and v4 Guards.

. Monitored and administered a DMS/AMHS/CP-EXP Co-hosted environment with

its supporting applications.

TEK Systems/SAIC, Peterson AFB, CO, (Mar 2009 - Mar 2010):

NORAD USNORTHCOM Enterprise Service Helpdesk Technician (Temp to Hire)

. Performed Help Desk troubleshooting and technical support in an

Enterprise environment supporting 6,500+ customers.

. Conducted software installations, desktop system setup and maintenance,

and imaging with boot disk or PXE configurations.

. Created and modified customer accounts in Active Directory and Quest

Active Roles.

. Maintained and administered handheld and server messaging applications

(BES).

. Generated request tickets and redirected existing tickets in Remedy in a

multi-security enclave environment.

. Performed tier 1 control of file share, profile, and mailbox rights for

customers.

. Set up and maintained digital senders, local printers and network print

servers.

McNeil Technologies, Peterson AFB, CO (Oct 2007 - Mar 2009):

Purchasing Agent/Configuration Management Administrator and Helpdesk

Technician

. Performed Helpdesk technical support, setup, maintenance, and software

installations utilizing Air Force SDC/FDCC images (Standard Desktop

Configuration/Federal Desktop Client Configuration)

. Created and administered customer accounts utilizing Blackberry

Enterprise Server (BES), Active Directory, and Directory & Resource

Administrator (DRA).

. Generated request tickets and redirected existing tickets in Remedy in a

multi-security enclave environment.

. Purchased and administered renewal of maintenance contracts, software

licensing, and hardware by obtaining quotes through vendors and

generating purchase orders.

. Maintained an AFSPC license, hardware, and software database.

Nortel Government Solutions, Colorado Springs, CO (May 2007 - Oct 2007):

Grade 4 Technical Support Specialist

. Technical support: Software installations, desktop system setup and

maintenance, file recovery, system backup (using ArcServe and Xiotech

Magnitude), server support

. Secret Clearance Obtained

. Image creation and restoration for laptops and PCs (Ghost for Linux and

Ghost for Unix)

. Laptop control; including issuing, troubleshooting, hardware maintenance,

wireless, SSL/VPN, and Citrix setup

TAC Worldwide with LSI Logic, Colorado Springs, CO (Oct 2006 - May 2007):

Tier 1 Global Helpdesk Support

. Train new employees for helpdesk operations

. Support customers by providing troubleshooting methods to solve and

satisfy customer needs

. Generate request tickets and redirect existing tickets in Remedy

. Reset passwords of Active Directory, Remedy, SAP, and LSI online web

applications

. Create initial hire accounts including e-mail, user ID's, SAP, Remedy,

and various online web applications

ACS Dataline with Intel, Colorado Springs, CO (Nov 2005- Oct 2006):

Level 1 Technician

. Performed on-site layer 1 and layer 2 network and telecommunication

support; establishing point-to-point communications throughout site

. Terminated Cat 3, Cat 5, and Cat 5e network cabling

. Maintained company-wide Asset Management Database through LSI web-based

database

. Performed RMA of network hardware including Cisco, Xyplex, Avaya, and

Intel switches, routers, chassis, and GBIC's

. Performed Asset Audits (AMBWA's) A/M/C, and CIR of on-site equipment

. Performed basic CatOS and IOS commands on Cisco networking equipment to

obtain hardware statistics, SN's, etc.

. Assisted network technicians in network device deployment

. Operated PBX system in programming telecom network

COMPUTER PROFICENCY:

Operating Systems: Windows PC 2000, XP, Vista, 7; Windows Server 2000,

2003, & 2008; McAfee Ironmail Gateway; Linux; VMware

vSphere v4

Hardware Platforms: Dell; HP/Compaq; McAfee Ironmail Gateway; Steel

Cloud

Applications: Active Directory; Quest Active Roles; Good Mobile

Messaging; Exchange Server 2003, 2007, and 2010; DISA Gold

Disk; MS Office 2000, 2003, 2007; Blackberry Enterprise

Server; Symantec Brightmail Anti-Spam GW; DMS/AMHS/CP-

EXP/IIS/Verity K2; SQL 2000; EMC AutoStart and Journaling;

Remedy; CITS; TCP/IP; DNS

REFEERENCES:

Available Upon Request

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