Customer Service Assistant
Resume:
Sandra M. Koertge
*****.*******@*******.***
EDUCATION
Southeast M issouri State University C ape Girardeau,
MO
Bachelor of Arts: History with a minor in Political Science I n Progress
CAREER OVERVIEW
Personable and responsible customer service associate with 5 years of experience working in fast-paced
environments. Detail-oriented multi-tasker with a great positive attitude. Fast, accurate typer with a
w illingness to learn.
WORK EXPERIENCE
C hild Watch Stephens Family YMCA: Champaign, I L January 2013 – July
2013
- Maintained open, friendly, and cooperative relationship with each child’s family and encourage their
i nvolvement in the program.
- Demonstrated behavior that is professional, ethical, and responsible.
- Assisted in the cleaning and straightening of the child care rooms at the end of the day.
- Interacted with the children in a way which conveys respect, nurturing, and fun.
Circulation Assistant Kent Library: Cape Girardeau, MO August 2011 –
D ecember 2012
- Answered questions regarding l ibrary and services, while maintaining knowledge of current rules and
policies.
- Assisted customers in person and via telephone.
- Maintained cleanliness and presentation of front desk and stacks.
- Directed calls to appropriate individuals and departments.
Team Player H ibbett Sports: Cape Girardeau, MO August 2010 – August 2011
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described and recommended product to customers and accurately explained details and care of
merchandise.
- Worked as a team member performing cashier duties, product assistance and cleaning while
p roviding excellent customer service.
- Received multiple reviews acknowledging my level of dedication to excellent customer service.
Usher/ Ticket Taker Show Me Center: Cape Girardeau, MO February
2009 to December 2012
- Greeted customers entering the venue to ascertain where each customer needed to go.
- Provided an elevated customer experience to generate a loyal clientele.
- Maintained cleanliness and presentation of seating sections and mezzanine areas.
- Maintained positive attitude to make customer's entertainment experiences memorable and pleasant.
CORE STRENGTHS
Strong organizational skills Multi-line phone usage
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Excellent communication skills General office equipment skills
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MS Windows proficient Telecommunication skills
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VOLUNTEER EXPERIENCE
Receptionist American Red Cross: Cape Girardeau, MO January 2012 – May 2012
- Served visitors by greeting, welcoming, and directing them appropriately; notified company personnel
of visitor arrival; maintained security and telecommunications system.
Food Repack SEMO Food Bank: Cape Girardeau, MO August 2011 –
D ecember 2012
- Sorting, repacking, labeling and other types of processing before items are ready to be sent to hunger-
relief agencies.
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