CURICULUM VITAE

Sagar.D.Gaikwad

Email: ab92tw@r.postjobfree.com

To enhance and reflect my practical skills in achieving and contributing

effectively towards the corporate goals, through a team driven common

shared vision, values and ethics. To maintain the status of the designation

offered with all sincerity, honesty & total commitment to the job.

2 Professional Experience

MIS Analyst (Finance)

Salebuild Ites

formally known as Salesify Pvt Ltd.

March 2013 - Present (7 months) Pune

Sale build Ites Pvt Ltd (formerly known as salesify)

MIS/WFM Exe. (Mar'13 - (Finance)

. Ensure timely and accurate reporting of absenteeism

. Quick Book reports for forecasting

. Maintaining Full time equivalent counts

. Follow up on Invoices & data on SKU codes

. Preparing Day-wise,month-wise & weekly reports.

. Monitor and Track Shrinkage

. Creating & man tine access cards for new joiners.

. VBA codes reports for daily wise dial outs.

. Awareness of access rights to information & information systems.

. Ensure that critical data in the folders where it can be backed up &

same is informed to Technology.

. Generation of various reports for all regions.

. Analyzing reports, and giving performance feedbacks.

. Data Analysis & data churned through raw data.

. Formatting the reports as per process requirement

. Years profit analysis.

. Sugar CRM & CRM

. Analytical data skills.

. Late wise ports through Access cards.

. Preparing reports billing & revenue matrix.

. Payroll data bases

. Maintaining Bank details,Cheques, &F N F process

. Day wise reports to check targets are reached by agents

. Attrition reports, maintaining Active, terminated & resigned employee

list(Master List)

. Preparing Dashboards.

. Compilation of weekly / monthly MIS.

. Preparing Snapshot Reports for the process.

Responsible for weekly, daily, monthly and hourly SL/AL Meets for process

A management information system (MIS) provides information that

organizations need to manage themselves efficiently and effectively.[1]

Management information systems are typically computer systems used for

managing five primary components: hardware, software,data (information for

decision making), procedures (design,development and documentation), and

people (individuals, groups, or organizations). Management information

systems are distinct from other information systems, in that they are used

to analyze and facilitate strategic and operational

activities.organizations evaluate, design, implement, manage, and utilize

systems to generate information to improve efficiency and effectiveness of

decision making, including systems termed decision support systems, expert

systems, and executive information systems.

A management information system gives the business managers the information

that they need to make decisions. Early business computers were used for

simple operations such as tracking inventory, billing, sales, or payroll

data, with little detail or structure.[3] Over time, these computer

applications became more complex, hardware storage capacities grew, and

technologies improved for connecting previously isolated applications. As

more data was stored and linked, managers sought greater abstraction as

well as greater detail with the aim of creating significant management

reports from the raw, stored data. Originally, the term "MIS" described

applications providing managers with information about sales, inventories,

and other data that would help in managing the enterprise. Over time, the

term broadened to include: decision support systems, resource management

and human resource management, enterprise resource planning (ERP),

enterprise performance management (EPM), supply chain management (SCM),

customer relationship management (CRM), project management and database

retrieval applications. A management information system (MIS) provides

information that organizations need to manage themselves efficiently and

effectively.[1] Management information systems are typically computer

systems used for managing five primary components: hardware, software,data

(information for decision making), procedures (design,development and

documentation), and people (individuals, groups, or organizations).

Management information systems are distinct from other information systems,

in that they are used to analyze and facilitate strategic and operational

activities.organizations evaluate, design, implement, manage, and utilize

systems to generate information to improve efficiency and effectiveness of

decision making, including systems termed decision support systems, expert

systems, and executive information systems.

A management information system gives the business managers the information

that they need to make decisions. Early business computers were used for

simple operations such as tracking inventory, billing, sales, or payroll

data, with little detail or structure.[3] Over time, these computer

applications became more complex, hardware storage capacities grew, and

technologies improved

TATA BUSINESS SUPPORT SERVICES Ltd (Formerly known as E2E Serwiz Solutions

Ltd) an ISO 9001-2000, ISO 27001, BS7799 & TBEM Certified Company.

2

3 MIS/WFM Exe. (Mar'12 -Dec'12) - (TM)

. Ensure timely and accurate Process Shift Swaps and shift preferences

. Publish Process Roster through roster publishing software

. Ensure timely and accurate Process Shift Swaps and shift preferences

. CRM Id creation/deletion and modification.

. Manage the recording and reporting of leaves

. Manpower forecasting on coordination with Operations

. Monitor SLA to ensure that the same is running at an optimum level

. Monitor Roster adherence

. Ensure timely and accurate reporting of absenteeism

. Monitor and Track Shrinkage

. Awareness of access rights to information & information systems.

. Ensure that critical data in the folders where it can be backed up &

same is informed to Technology.

. Generation of various reports for all regions.

. Analyzing reports, and giving performance feedbacks.

. Preparing Dashboards.

. Compilation of weekly / monthly MIS.

. Preparing Snapshot Reports for the process.

. Responsible for weekly, daily, monthly and hourly SL/AL Meets for

process

. CMS grouping as per operation master list.

. Maintaining Master list.

. ACD ID (Creation, deletion and reset).

4 Sr.Customer Care Exe. (Oct'11) - For Toll-free Process (TM)

. Handling the escalation calls to concern department for the permanent

solution & resolve the customer query.

Other Responsibilities:-

. Motivating each Team Member with proper guidance, monitoring their

performance and implementing corrective actions as per individual

requirement, organizing different activities.

. Also helped the new hired CCE's by providing floor support.

. Ensure feedback from the Internal Quality Team is provided on a

Regular basis.

. Handling team in absence of TL.

. Monitoring CMS.

. Sharing team stats with team in order to achieve PMI targets.

5

6

7 Customer Care Exe. (Oct'2010 - June'2011) - For TM-Toll-Free Desk

. Serving as Customer Care Executive in telecom sector.

. Worked closely with other departments to promote best customer

service, clarify information, and distribute reports.

. Handling Escalation calls. Support to team members who are in

training, monitoring Cms/Rtm in absence of TL'S,& also quick break

down assistance(RSA)for the TATA-CAR holders. Was taken care for

customers who are generating high amount of revenue for the company.

. Instrumental in improving customer-satisfaction ratings through

suggestions.

. Always took initiative to learn and train colleagues on the process,

product.

. Maintaining the Quality Standards as per the Company requirements in

the set parameters.

. Collating VOC data on periodical basis and forwarding the same to

senior authorities.

. Attended VOC (voice of customer) discussing with the client Customer

Grievances regularly

Computer Skills & Applications Known:

. Microsoft Excel, PowerPoint, Word.

. Siebel Analysis.

. Quick books for financial reports

. VBA coding

. Access card creating through software.

. Sku codes creating & mainting.

. Customer Relationship Management (Oracle 11i)

. Avaya CMS monitoring system

. C, C++ language, Java, Oracle.

. Designed for android tools with eclipse software.

. MIS(Management information system)

Rewards & Achievements:

. Received perfect attendance award in the month of Dec'11.

. Also has been the topper for internal R&R for the month of Dec'11, and

Mar'11.

3 Personal Details

Name : Sagar.D.Gaikwad.

Address : C/o Chandrakanth Oswal, Zen computers, opp: Pune

golf course, yerwada,

Airport-Road,

shastrinagar.

Pune - 411015

D.O.B : 7th December 1989.

Contact No : (M) +919*********

Marital Status : Single

Gender : Male

Nationality : Indian Email ID :

ab92tw@r.postjobfree.com

Education Qualification

Dip.in Comp : Tilak University

: 2011

S.S.C A.P.Board

2005

Interests:

Listening to Music, Playing Cricket & Table tennis.

I hereby declare that above information about me are true and correct to

the best of my knowledge.

Date:-

Place:-

Signature

(Sagar.D.Gaikwad)

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