Quality Control Sales
Resume:
Michelle 'Micki' Thompson
*** **** **** ******, ******** Springs, CO 80903
Cell: 719-***-**** : **********@*****.***
Summary
Enthusiastic and committed to professional excellence. Displays accuracy in
all facets of work. Productive, punctual, honest and dependable. Extensive
knowledge, skills and experience in Public Relations. Enjoys working in an
environment that deals with people. Excellent communications skills;
interfaces very well with both co-worker and general public. Efficient in
assessing customer / patient needs and can solve potential problems in a
professional, diplomatic and courteous manner. Works well under pressure
with the ability to communicate and coordinate work with others and meet
deadlines with attention to detail.
Highlights
? Microsoft Office ? PM Health
programs System
? Resume System ? PayChex
? Outlook ? Millinnium
? WinAccount ? Paylocity
? Quick Books ? Opera PMS
. Internet Website software ? ProtoBase
Experience
Night Auditor / Front Desk Agent
October 2012 to Present
The Mining Exchange, a Wyndham Grand Hotel - Colorado Springs, Colorado
Greet, check in/out and fulfill all guest's needs, requests and concerns.
Answer phones, verify daily cash sheets ensuring all totals are accurate
and posted correctly. Close and reset credit card system; update no-shows;
run final night audit and associate reports. Post charges, make
reservations over the phone and in person, maintain hotel room inventory,
assign rooms, issue room keys, take room service orders and collect
payments.
Worker's Compensation and General Liability Coordinator
May 2010 to July 2012
Wendy's of Colorado Springs, Inc .- Colorado Springs, Colorado
Controlled all worker's compensation and general liability claims for 105
different companies (Wendy's, Golden Corral, Harvest Distribution, Qdoba,
Pinecrest Apartments, Ramada Inn, 8 casinos, Sam Choy's Kai Lanai and Wade
Marketing). Input all claimant's information into insurance companies
database. Involved in every aspect o the claim. Maintained the Safety
Incentive program for all Wendy's companies. Administrate Shoes for Crews
program. Kept all restaurants and properties up to date on all worker's
compensation laws for 12 different states. Conducted investigations for
various worker's compensation and general liability claims. Submit all pre-
employment background, DMV and credit checks for promotion or new hires of
management. Conducted all new hire and promotion orientations. Assisted
payroll with deductions, bonuses, W2s, and I9s. Assisted benefits
administrator with FMLA and payroll deductions.
Marketing Assistant / Quality Control Technician
June 2008 to October 2009
Chromatic Technologies, Inc. - Colorado Springs, Colorado
Started as the Marketing Assistant: Reconstructed and updated company
website. Answered phones, contributed to the maintenance and processing of
purchase orders, work orders and sales orders. Mailed customer packets.
Booked and/or changed travel itineraries, coordinated meetings, reserved
rooms and ordered office supplies. Promoted to Quality Control Technician:
Tested temperature, tack, viscosity, lay down, grind and prints of
Thermochromic UV and non UV Wet and Dry Offsets, Photochromic, Epoxy
Screen, UV Screen and Metal Deco inks and Slurry. Calibrated and operated
Rheometer, UV Curer, Pantone Proofer, AB Dick Press, pH Meter and
Inkometer. Kept lab well organized and maintained.
. V.P. of Sales and Marketing highly recommended me to the President/CEO
and the V.P. of manufacturing for the Quality Control Technician
position. I was offered the position over two other qualified
candidates.
Administrative Assistant
September 2007 to May 2009
Salvador Imaging, Inc. Control Network Solutions Wiring Solutions -
Colorado Springs, Colorado
Contributed to maintenance and processing for fully integrated
manufacturing and accounting software modules; i.e., payables, purchase
orders/receiving and sales orders. Handled all UPS, FedEx andDHL
coordination and shipment preparations both inter and intra national. Front
desk reception, office supply control and procurement, filing, receiving,
purchasing, taking clientele's orders, company wide conference room
coordination. Took care of all the President/CEO's and employees travel
accommodations and reimbursements.
Human Resource Assistant
May 2005 to September 2007
Enercon Services, Inc. - Tulsa, Oklahoma
Process / print payroll, payroll adjustments, DMV checks, background
investigations, employment and education verifications. Administered drug
testing procedures and conducted interviews for potential employees.
Workman's Compensation, answered phones, kept employee's files current. In
charge of keeping the Resume System current and running smoothly for the
recruiters. Covered all facets of new employment process and administered
exit interviews.
Education
Sabin 1995
Colorado Springs, Colorado, USA
Basic
GED
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