Six Sigma Manager

My Career Objective

To excel with a company where my abilities and 6 years of work experience can be challenged and utilized for making effective decisions leading to efficiency, growth and profitability of the organization.

Brief Introduction

I am exceptionally well organized, strong work ethics and willingness to work hard to achieve organizational objectives. I have good working knowledge in TBA, Mainframe, HRO Workbench, Control D, Imaging.

Work Experience

1. Benefits Operation Administration (BOA)

AON Hewitt (September 2010 – Present)

Roles and Responsibilities:

- Analyze, resolve and close out internal / external workflows assigned within defined timelines.

- Ensuring regular & timely communication between US, Gurgaon and third parties.

- Working closely with the IDG Team in removing/ resolving System Errors/Defects. This involves creating maestro tasks and assigning them to the IDG team.

- Reviewing PCS. Documentation

- Resolving queries and helping OCP associates in their regular day to day activities.

- Analyzing / approving the process improvements submitted by the OCP associates. Also provide them with constructive feedback in order to deliver quality work in a timely manner.

- Train new BOA’s, help them understand the process.

-Conduct query session and review the task completed by new BOA’s.

-Provide Feedback as and when required.

- Some process requires constant interaction between the Client and Trust. Maintained proper communication channel between them so that process is completed smoothly.

-Work closely with IDGF team insuring effective communication

Achievements:

- Successfully document processes which have been duly approved by BOMs and have been transitioned to OCP and for the process for which documentation was not available.

- Met all SLAs till date. Ensured timely delivery of client projects, despite resource crunch & stringent timelines

-Have identified defects. This helped in reduction of Edits.

- Have always acted as a team player, prioritizing work to achieve team targets.

- Have been actively involved in training & mentoring associates.

- Focus towards improvement. Focus on Leanovation and Process Improvements.

- Automated several tasks, which were done manually.

Additional tasks & Initiatives:

- I was an Active member of Benfun Master Committee.

- Updating processing guides on an ongoing basis.

- Working with my Manager for timely completion for Prep Course and training for Band 3 and Band 4 population.

Project Participation:

- Part of the Audit Project for our Client.

- ICAT Projects

- Year End Projects

2. Sr. Technical Support Executive

IBM (Daksh) Global Process Pvt. Ltd. GGN, HR. (Jun 2007 – Sept 2010)

Roles and Responsibilities:

-Planning, scheduling, prioritizing and coordinating with the vendors to make work faster.

- Providing support to the Client by coordinating with different teams for Installing or Moving Computer hardware.

- Adding peripherals to the system.

- Creating IDs for new hired employees or deleting IDs while termination of employees

- Changing names in the ID if required in the given.

-Testing BT Lines.

-Coordination with the Resolver Group on BB Lines.

-Resolving BB Issues.

Achievements:

-Did analysis of the tickets so that the team could improve the SLA.

-Participated in the client call and prepared the MOM

-Created Documents related to the process for future reference.

-Did the RCA of the tickets which did not meet the service level.

Academic Credentials

Higher Secondary Certificate Exam, MP - 2002

Senior Secondary Certificate Exam, MP - 2004

Barkatullah University, Bhopal, MP- B Sc in Statistics in 2007

MULTISOFT Systems, Noida - SAS Training Certified in June 2011

Benchmark Six Sigma, Noida - Lean Six Sigma Green Belt Certification

Technological Skill Set

Software: MINITAB 16, MS Office

Personal Info Mgr: Lotus Notes & MS Outlook.

Application: BASE SAS, MACRO, GUI - TBA (Total Benefits Administration), Imaging & E-Fulfillment, Main Frame Applications,HRO Work Bench, MAESTRO

Trainings:

Training Scope

Lean Basics Introduction to LEAN to remove Waste, Optimization of Resource.

Expanded Lean Detailed Lean Practices: Value Stream Mapping, CEDAC, KAIZEN, 5S Principle, POKA YOKE - Mistake Proofing, Visual Management – ANDON, Problem Solving

Business Communications Basic Practices.

Organization Change Management Analyses of People Behavior on Organization Changes.

Extra Curricular Activities

Have participated in Drama competition held for the Youth festival.

Received second position for the poem writing competition.

Organized various functions at school/college level.

Personal Details

• Name: Priyanka Patel David

• Date Of Birth: 13th July 1986

• Nationality: Indian

• Sex: Female

• Marital Status: Married

• Language Known: English, Hindi

• Current CTC: 4 Lacs / Annum

• Expected CTC: Negotiable

• Notice Period: 30 Days (Can be negotiated)

• Place: Delhi, India

• Updated Date: August 2013

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