Customer Service Sales

Location:

Posted:

October 10, 2013

Michael T. Acosta

*** ***** *****: Gahanna, OH: ********@*****.***: 614-***-****

Experience

Lead Station Agent

**/**/****-******* ******** Eagle Airlines, Columbus, Franklin

• Assist passengers

• Supervise employees both indoor and outdoor personnel

• Complete daily Lead functions

• Document/Follow up with discrepancies

Passenger Service Agent

01/01/2012-01/01/2013 American Eagle Airlines. Chicago, Cook

• Provide excellent customer service

• On-time departures/arrivals

• Deplaning and boarding of passengers

• Dealing with compliments / complaints

Fleet Service Clerk

03/25/2011-01/01/2012 American Eagle Airlines, Chicago, Cook

• Handle items on/off aircraft

• Transporting items between terminal and aircraft

• External servicing of the aircraft

Store Associate

05/2010-03/2011 Beyond The Limit; Pace Setters Inc., Norridge, Cook

• Open/Close Store, refunds-exchanges and complaints

• Order shipments, stock, Price and display merchandise

• Cashier, body modifications, sales and customer service

Crew Member

05/2009-05/2010 McDonalds, Rosemont, Cook

• Cashier, cleaner and food preparation

• Customer Service

• Advertising, opener/closer

Team Member

05/2008-05/2009 Target, Rosemont, Cook

• Guest Service, sales, operator

• Stock, clean, food preparation, cart attendant

• Setup displays, sale prices and assist guests

Education Triton College, River Grove, Cook

07/2009-12/2010 Criminal Justice Administration

• Completed one year

Interests Different perspective of the ramp and ramp duties and too

move forward in the airline industry

References Provided upon request.