Customer Service Quality Assurance

Julia Menyhart

**** **** ****** ***. #* Santa Monica, Ca. 90404

***************@*****.*** 818-***-****

Experience

ABC Legal Services, Los Angeles, CA

October 2007 - July 2012

Legal Office Administrator

Responsible for entering client's legal and financial information into Pro-

Entry

Prepared all legal documents to be filed with courts across the country

Perform on-line and physical quality assurance checks of records

Electronically upload documents to clients website

Perform high volume of daily billings to clients

Handle customer service calls and e-mail inquiries

Process credit card payments

Support office with solving billing related issues

Used multiple court computer applications to access information and process

transactions

Managed company check stock used for advancing client's court costs

Maintain accurate records of daily court expenses

Scan, fax and copy legal documents

Sort and Distribute mail

Provided outstanding customer service to ensure repeat business

Big Tree Publications, Los Angeles, CA

August 1998 - September 2007

Business Owner

Play integral role in leading a team of ten employees

Responsible for training and motivating new employees to ensure goals and

meet deadlines

Provide quality of operations and improve consistency by implementing

operation procedures

Managed client workflow

Ensure payroll accuracy by overseeing employee hours

Clearly communicate job expectations while evaluating the work of the team

to increase work output and quality

Demonstrate initiative on a daily basis by analyzing and resolving issues

Place all inventory orders

Managed all client invoicing

Responsible for all bank deposits

Education Palfy Janos, School of Engineering

General Chemistry, Graduated June 1986

Software Includes Excel, Microsoft Word, PowerPoint, 10-Key,

Pro Entry

Skills Capable of meeting deadlines, setting priorities

and overcoming roadblocks / Ability to function in a fast paced

environment with changing priorities / Ability to handle

multiple projects simultaneously / Able to think independently

with strong problem solving skills and attention to detail /

Ability to communicate with management inside and outside the

company / Ability to meet job requirements with a positive and

productive attitude

Contact this candidate