Customer Service Sales

Antoinette Strachon

*************@*******.***

Objective:

Administrative Sales Technical Service Support Assistant:

To become a valuable asset to an organization that will allow me to exercise the skill and

knowledge I have learned from yesterday and today, with an advantage of being offered new and

challenging endeavors in the work force of tomorrow in the areas of; Human Resources;

Accounting; Multi-Database Systems, Bookkeeping; Strategic Planning; Inventory Maintenance,

Sales, Customer Service, and Technical Support.

Experience

August 2013 – Present Harris Connect Inc., Work from home

Customer Sales Associate

• Ensure each customer receives outstanding service

• Maintain awareness of all promotions and advertisements.

• Execute the daily operational, day-to-day goals and priorities assigned by management

• Answer customers’ questions and provide information on procedures and policies

January 2012 – July 2013 Gwyneth Shoes DBA, Brooklyn NY

Operations Manager

Responsible for data entry, accounts payable/receivable, report entry, managing the organizations

HR helping and creating organizational and program budgets in collaboration with the ED and

Customer Service Management, along with other misc. tasks.

• Oversee overall financial management, planning, systems and controls

• Management of agency budget in coordination with the Executive Director

• Development of individual program budgets. Disbursement of checks for agency

expenses

• Organization of fiscal documents

• Regular meetings with Executive Director around fiscal planning

• Play a significant role in long-term planning, including an initiative geared toward

operational excellence

May 20, 2009 – May 2010 Cable Vision Cable, Newark NJ

Customer Service Representative

Providing each individual customer with an optimum experience

• Complete knowledge of company’s software and equipment offered

• Review accounts providing executive decision on products and services

• Assist with advertisement and promotions for new and current customers

References will be furnished upon request

Antoinette Strachon

*************@*******.***

January 2008- March 2009 Comcast Communications, Philadelphia PA

Customer Account Executive

Personalizing each customer situation as a comcastic experience:

• Review accounts providing accurate information with knowledge to detail

• Assist with advertisement and promotions for new and current customers

• Maintaining sales goals, while following policies and proper procedures

• Complete knowledge of company’s software and equipment

April 2000 – August 2007 Vanguard Corporation – Raleigh, NC

Lead Rental Agent

Serving as a growing professional striving for upward mobility in this a promotion position:

• Front desk operations, including opening of facility without management supervision

• Increase customer satisfaction ratio, by assuring companies standard policies

• Coaching, mentoring, training and supervision of all entry level personnel on incremental

sales

• Coaching and mentoring personnel on incremental sales and items

• Cash handling, balancing and record keeping along with multi line telephone operations

• Scheduling, coverage organization/Meeting and exceeding monthly revenue goals

• Review weekly and monthly financial statements in order to maximize revenue

potentials.

Education

Sanford Brown Institute New York, NY

Medical Assistant Certifications obtained

Monroe Business Institute New York, NY

GED received in General Studies with emphasis in Business/Chemistry

Skills

Approximately One Hundred + WPM Typing; Microsoft (Word 2003 – 2007); Microsoft

Excel/Windows Proficiency/Outlook; Spreadsheet/Microsoft Word/Mail Merge; MS

Publisher/Access/PowerPoint; Internet Research; Scanner; 10 Key

References will be furnished upon request

Contact this candidate