Sales Customer Service
Resume:
Ana M. Hernandez
*** ********* ******, ********, *** Jersey 07029
Cell#: 973-***-**** E-mail: *******@*******.***
Objective
To work in a growing organization as an Executive Assistant where the perfect blend of my 15+
years of experience and enhanced skills can help in maximize the company’s profit. I would like to
exploit my potential and sense of obligation for fulfilling the goals of the organization.
Experience
2010 - 2013 J.F. Lomma, Inc., South Kearny, NJ
Assistant to the President
Maintained President’s calendar via Outlook
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Answered company’s phones and routed calls.
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Drafted correspondence when needed.
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Prepared sales quote for sales staff.
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Created binders for the Safety and Sales Departments.
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Coordinated domestic and international travel arrangements.
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Acted as liaison in all matters related to President’s personal airplane.
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Paid President’s personal bills ie: property taxes, utilities, life insurance,
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etc.
Successfully administered and deployed company’s switch of mobile
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phones provider for approximately 80 staff members.
Distributed work from the President to other staff members.
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Prepared daily and monthly company’s equipment reports.
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Placed orders for office supplies for Executive Staff.
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Translated correspondence to Spanish and English.
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Maintained IP phones software and act as liaison to phone and network
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support consultant.
Maintained and organized files.
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Maintain office machines.
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Provided light IT support to staff.
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2007 - 2009 - Ricoh Americas Corporation, Montville, NJ
Executive Assistant to CIO
Maintained client’s calendar via Lotus Notes.
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Coordinated domestic and international travel arrangements.
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Processed client’s expenses.
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Created and gathered slides for meeting presentations.
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Coordinated and scheduled meetings and conference calls with multiple
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high-ranking executives.
Reserved conference rooms and a/v equipment. Coordinated with caterer
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menu selection for meetings.
Purchased office supplies from vendors.
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Liaison to HR + coded and processed contractor and vendor invoices.
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Maintained organizational charts and lists for department.
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Responsible for department’s floor plans and moves.
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Answered phones
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Monitored e-mails
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2003 - 2006 - Ernst & Young, LLP., Lyndhurst, NJ
Executive Assistant to CIO
Maintained client's calendar via Lotus Notes.
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Coordinated domestic and international travel arrangements.
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Processed client's expenses.
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Coordinated and scheduled meetings and conference calls with multiple
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high-ranking executives.
Ana M. Hernandez - Page 2 of 4
Reserved conference rooms and a/v equipment. Worked with caterers in
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menu selection for meetings.
Researched and selected appropriate hotels facilities for domestic and
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international offsite events and meetings. In this capacity, effectively
negotiated contracts with vendors.
Compiled and prepared IT weekly report for Global CIO.
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Processed check request for payment to vendors.
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Purchased office supplies from vendor.
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Assisted and/or routed other assistants with questions serving as leader
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to administrative assistant pool.
Answered phones
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Monitored e-mails
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2002 - 2003 - Ernst & Young, LLP., Lyndhurst, NJ
Assistant to IT Director of Communications
Maintained director's calendar.
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Scheduled meetings and conference calls for director and staff.
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Reserved conference rooms for onsite and offsite meetings.
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Researched and selected appropriate hotels facilities for domestic and
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international offsite events/training and meetings. In this capacity,
effectively negotiated contracts with vendors.
Prepared agenda, name tags, table tents, presentations and
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documentations using Power Point and Word.
Coordinated preparation of binder handouts for meetings with Creative
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Services or outside vendors.
Prepared department's utilization report via Business Objects.
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Performed ‘office manager' functions for department such as dealing with
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Facilities Management for items like chairs, names plates, reporting
issues that needed to be fixed, etc.;
Prepared for new hires/ new consultants e.g. telecom setup, renewing v-
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mail for consultants every 6 months. Ensuring names were added to the
phone directory. Ensuring offices were presentable and clean (if not, had
it done), etc.
Maintained Out of the Office database for department.
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Maintained archive database for project updates.
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Compiled and prepared departmental IT weekly report.
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Assisted with communication and graphic arts project whenever possible.
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Answered phones routed calls accordingly.
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Processed check request for payment to vendors.
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Purchased office supplies from vendor.
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1999 - 2002 - Ernst & Young, LLP, Lyndhurst, NJ
Assistant to Field Tech Staff
Scheduled meeting and training for staff.
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Took meeting/conference calls minutes to be posted in database.
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Maintained vacation and other calendars for technicians.
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Compiled and maintained time sheets for all technicians.
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Monitored Help Desk calls and followed up for customer satisfaction.
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Entered asset reassignment via Asset Pro.
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Maintained files for asset reassignment forms.
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Assisted in projects relating to asset reconfiguration due to load set
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upgrades.
Processed check request for payment to vendors
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Assisted in various IT related projects whenever possible.
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Purchased office supplies from vendor.
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Ana M. Hernandez - Page 3 of 4
1995 - 1998 - MaxLite Inc. Totowa, NJ
Assistant to President/Export Account Executive
Coordinated travel for president to visit accounts in South America.
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Drafted sales letters and prepared product sample packages to
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prospective accounts.
Served as customer service liaisons to all export accounts.
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Processed export and domestic orders to completion.
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Calculated maximization of 48' containers for export based on
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dimensions of cartons.
Processed return goods authorization for all domestic retail accounts.
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Assisted in coordination efforts of import products from Korea.
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Purchased products from domestic vendors for further sale to fulfill
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orders.
Processed Letter of Credit for payment.
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Created Spanish product brochure.
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Assisted in Spanish translation of products video for marketing.
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Translated to Spanish all product packaging and point of purchase
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displays.
Coordinated and staffed booths in international and domestic
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tradeshows.
Coordinated placement of point of purchase displays with retail stores.
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Served as office manager; maintained all office supplies and equipment.
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1993 - 1995 - Optimol Lubricants, Inc. Parsippany, NJ
Receptionist and Assistant to Sales Staff
Answered company’s phones and routed callers appropriately.
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Coordinated and scheduled sales meetings.
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Drafted sales letters and prepared product brochures; shipped them to
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sales leads.
Assisted export manager in sales initiatives.
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Copied and bind product use regulation books.
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Maintained product brochures inventory and ordered from printer as
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inventory depleted.
Prepared Harvard Graphics presentations for sales staff.
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Maintained company's staff information.
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1991 - 1993 -Gannett Community Directory, Paramus, NJ
Telemarketer / National Accounts Representative
Called local accounts for renewal of advertising in community yellow
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pages directory.
Cold called local businesses selling advertising space in the directory.
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Designed - page advertisements via Page Maker for closed sales.
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Traveled to account locations to collect down payment.
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Processed orders for national accounts that listed in the directory.
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Invoiced all national accounts.
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Provided customer service support for all incoming calls relating to
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accounts and routed them to the appropriate sales person for
resolution.
Provided backup for data entry of orders.
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1988 - 1991 - S.S. Koppe, Inc. New York, NY
Telemarketer / Account Executive
Negotiated exclusive representation with media overseas.
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Cold called advertising agencies to sell companies services.
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Sent media kits to agencies that showed interest.
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Ana M. Hernandez - Page 4 of 4
Processed insertion orders with corresponding artwork.
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Shipped artwork velox or film to media overseas for insertion in their
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publication.
Prepared media kits by drafting fact sheets with publication
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requirements, demographics, circulation, pricing, etc.
Education 1982-1986 New Jersey University, Jersey City, NJ
B.A., Elementary Education
Minor in English
GPA 3.8
Skills Proficient in the following:
Microsoft Outlook
Microsoft Office Suite
Lotus Notes
Business Objects
Visio
Help Desk Center software
Macromedia and Dreamweaver
Cisco VOIP systems and software
Use of copiers and fax machines and trouble shoot problems.
Fluent in Spanish
**References available upon request**
Contact this candidate