Customer Service Security

NORMAN HENDERSON

**** ******** ******, **** ****, NY 11374 C: 718-***-**** ***********@******.***

Summary

An energetic, hardworking security officer with over ten years proven track record of

customer service and security services, able to uphold good order on sites whilst working

within company procedural guidelines and also ensuring a high quality of service is maintained

with optimum efficiency.

Highlights

Superior Customer Service skill. Ability guidelines and procedures.

to communicate effectively both orally Posses physical fitness with three years

and in writing military training

Ability to think quickly and act Use of security devices CCTV, metal

effectively in emergency situations detectors

E xperience

SCHOOL CAMPUS SECURITY OFFICER Nov 2012 to Current

ASA College

New Hyde Park, N Y

Observe activity implement college rules/regulations.

Identify students, faculties and visitors.

Monitor and control the flow of traffic

Patrol and watch for irregularities such as criminal activities, safety hazards, unusual

occurrences, and vandalized of property and theft.

Responds to calls for lockout and other emergencies

Complete daily report logs.

F IRE SAFETY DIRECTOR Sep 2002 to Dec 2004

Prime Protection Incorporated

New York, N Y

Implemented the building Fire Safety Plan.

Notified building occupants of fire, Fire Department operations, and updates as

needed.

Supervised and trained; Fire Brigade, bullet Floor Wardens, bullet, deputy Floor

Wardens, bullet Building Evacuation Supervisors.

Maintained records as required by law

Performed inspections as required by law

Conducted, supervises and evaluates fire drills

PATROL OFFICER May 2010 to Nov 2012

Planned Security

New York, NJ

Provided security services for cooperate and residential buildings.

Patrolled and secured buildings over thirty story high.

Worked front desk met greeted and identified employees and visitors.

Operated telephone switch board determined callers needs and routed them to the

appropriate party

Monitored the effective operation of security, fire alarm, and energy management

systems to assure full operational condition.

SECURITY OFFICER Jun 2007 to Apr 2010

ABM security

New York, N Y

Patrolled industrial and commercial premises to prevent and detect signs of intrusion

and ensure security .

Wrote reports of daily activities and irregularities, such as equipment or property

damage, theft, presence of unauthorized persons, or unusual occurrences.

Called police or fire departments in cases of emergency, such as fire or presence of

unauthorized persons.

Circulated among visitors, patrons, and employees to preserve order and protect

property.

Inspected utilized security wand and checked clients entering building through metal

detectors.

SECURITY OFFICER Jan 1999 to Sep 2002

Parker Geriatric

New Hyde Park, N Y

Conducted foot and vehicle patrol within building and outdoor parameters and enforce

applicable policies and procedures.

Responded to alarms and emergencies and assist health care professionals as needed in

patient management.

Provided motor vehicle assistance included but not limited to transporting staff and

visitors and providing assistance such as jump starting vehicles, and assist with flat

tires)

Monitored closed circuit television system.

E ducation

Course studied Electrical Technology

New York City Technical College

Brooklyn, N Y

Certifications

New York State security guard license, Fire Guard certification, trained in Cardiopulmonary

Resuscitation (CPR).

Technical Skills

Skills Experience Total Years Last Used

Microsoft Excel, Word, Access, Basic/intermediate 10 current

and internet savvy

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