Customer Service Manager

Carol Fitzgerald

**** ******* ****, ***** ******, MO 63303

Home: 636-***-**** Cell: 314-***-****

***************@*********.***

Summary

HR Manager who communicates and collaborates effectively with all levels of personnel by relying

onexcellent interpersonal skills, outstanding customer service and a solid expertise in human

resources management. Detail-oriented human resources professional who excels under tight deadlines,

whileanticipating and averting potential problems by proactively streamlining processes. High energy

level, comfortable performing multi-faceted projects in conjunction with day to day activities.

H i gh l i ght s

Full cycle recruiting Taleo Enterprise

E xcellent interpersonal and coaching skills Taleo Business Edition

H ighly organized & detail oriented Resumix

Excellent written & verbal communication HireRight

s kills Applicant Tracking Systems

Uncompromising integrity Microsoft Office Suite

A bility to maintain strict confidentiality

E xperience

AT&T Advertising Solutions / YP July 1985 to J uly 2013

Manager-Staffing & Recruitment

St. Louis, M O

Managed all phases of staffing and recruitment, including defining hiring management needs and

p osting available positions. Recruited for various positions across multiple sites.

Managed and maintained an accurate internal candidate tracking/placement system.

Worked with IT developers on implementation of three new staffing systems, providing business

requirements, feedback and testing for new systems. Trained management and non management teams on new

staffing systems/processes.

Managed all aspects of the employee life cycle process, including on and off boarding.

Facilitated management staffing and non-management, bargained employees (CWA) staffing.

R esponsibilities included posting, sourcing, recruiting, screening, testing, interviewing, candidate selection,

job offer and onboarding from both internal and external source channels.Worked closely with Labor

Relations on non-management force adjustments, grievances and

c ontract issues.Established and cultivated positive peer, union, management and client relationships and

r egularly engaged in consultative sessions. Extensive knowledge of the organization, processes, clients, and

labor agreements.

D eveloped strong, trusting relationships and provided expert advice and coaching to employees

when appropriate. Analyzed employment-related data and prepared required reports.

Confidential Human Resources Assistant

Managed non-management internal (CWA) staffing for SW Region.

Sourcing, recruiting, screening, testing, interviewing and candidate selection from both internal

and external source channels. Representation of SW's business requirements for JOBS Staffing System.

Extremely knowledgeable in non-management internal staffing, the union contract, labor relations

and placement bureau activities. .

Senior Stenographer/Senior Office Assistant

Administrative support /General Manager support

Assessment Center support

Staffing & Recruiting

I nterviewing

Testing

Billing & Vouchers

E ducation

Hickey Business School 1985

Business

St. Louis, M O

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