Customer Service Administrative Assistant
Resume:
Andrea S. Roter
*********@*****.***
. Professional, flexible, mature and reliable; organized and detail
oriented
. Strong emphasis on customer service and positive provider/patient
relationships
. Proficient in front medical office responsibilities, patient arrivals
& check-out
. Experienced with managing appointment scheduling for multiple
providers
. Knowledgeable about various EMR systems, paperless offices, record
maintenance
. Excellent communication and time management skills; leads by example
. Competent with insurance verification, benefit eligibility and
authorizations
. Well-versed with accounts receivable
Work History:
Stuart Feldman DPM
11/2011 to present
Henderson, NV. 89074
Front Office
. Schedule all office and house call appointments.
. Verify insurance benefits, manage incoming patient referrals.
. Manage medical records and patient referrals; maintained patient
accounts, updated demographics
. Responsible for accounts receivable / co-pay collections / billing.
Clark Sports Medicine
11/2010 - 12/2010
Henderson, NV. 89052
Front Office, Medical Administrative Assistant
. Scheduled patient appointments, verified insurance benefits, obtained
prior authorizations
. Managed medical records and patient referrals; maintained patient
accounts, updated demographics
. Responsible for accounts receivable / co-pay collections
. Coordinated seamless patient flow through office; facilitated
provider/patient communications
Cardiovascular Consultants of Nevada
8/2010 - 10/2010
Las Vegas, Nevada
Patient Service Representative
. Managed high-volume multiple phone lines for dynamic specialty
practice
. Proficiently scheduled multiple procedures and office visits for 20
providers at 5 different clinical locations; verified insurance
benefits, obtained prior authorizations and managed referrals
. Maintained medical records for numerous locations; ensured medical
records were available at appropriate location for patients'
appointments
Orthopaedic Institute Of Henderson
4/2010 - 6/2010
Henderson, Nevada
Front Office Assistant (Temporary assignment)
. Managed multiple phone lines and coordinated appointment scheduling to
increase/optimize provider patient loads
. Facilitated an increase of new patient appointments by 75%
. Verified insurance benefits, obtained prior authorizations and managed
patient referrals
. Maintained patient accounts/demographics and managed medical record
. Collected and recorded patient charges
Andrea S. Roter
Generations OB/GYN
12/2009 - 3/2010
Henderson, Nevada
Front Office Check-In / Check- Out
. Scheduled patient appointments, verified insurance benefits, obtained
prior authorizations
. Managed dynamic scheduling demands for more than one provider;
facilitated patient notification and rescheduling of appointments due
to frequent short-notice provider absences
. Maintained medical records and patient referrals; updated patient
accounts/demographics
. Responsible for accounts receivable/co-pay collections and petty cash
management
. Facilitated provider/patient communications; customer service role
model
Advanced Urgent Care and Nightlight Pediatrics
8/2009 - 9/2009
Las Vegas & Boulder City, NV
Front Office Medical Administrative Assistant
. Completed comprehensive 160-hour Medical Administrative Assistant
externship
. Gained baseline knowledge and experience with EMR - Greenway Prime
Suite
. Enhanced experience with Microsoft Word, Outlook, Explorer and Excel
. Responsible for answering multiple phone lines, scheduling
appointments, data entry, file maintenance, record keeping and patient
check-in & check-out
. Managed insurance verification and verified benefit eligibility
Home Health Care 6/2006 -
11/2008
Henderson, NV
Care Giver
Desert Valley Promotions
2/2005 - 6/2009
Las Vegas, NV
Owner
Longs Drug Store
2/1986 - 2/2003
California
Photo Department Supervisor / Procurement Buyer
. Evaluated and maintained store-wide inventory projections; assisted
category managers in problem solving
. Ensured timely completion of purchase orders; responsible for daily
and seasonal departmental ordering
. Maintained and role modeled quality customer service; effectively
trained and supervised new personnel
Education:
Everest College
9/2009
Henderson, NV
Administrative Medical Assistant - graduated with Top Honors
References:
Available upon request
Contact this candidate