Customer Service Sales

Objective Highly motivated individual, seeking a System Network Engineer and

Security IT position with goals to deliver value to customers and

company, with career growth opportunities. Improve Organizational

Efficiency, Self-starter with individual and team leading

experience. Certified in Network, Server operations and operating

systems. Strong information system training and customer support

experience.

Profession

al Profile Success oriented and outgoing with a positive attitude

Self starter and highly motivated professional

Good written, oral and interpersonal communication skills

Problem solver and team player with proven leadership qualities

Strong organizational and analytical skills with attention to

detail

Work closely with customers & IT Staff providing solution to

resolve network & OS issues

Provide Data Backup and Migration Solution

Assist with managing Add-On projects, conducting System Analysis &

post-sales consulting

Profession

al AS of Science in Information Systems "ITT Technical Institute"

Developmen (2008)

t & Microsoft Certified Exchange Server

Education Microsoft Certified System Engineer - MCSE

Microsoft Certified System Administrator - MCSA

Certified Microsoft Internet Security & Acceleration Server - MISA

A+ Core Hardwar/Software Certified

Social Security Administration (SSA) PC Tech Certified

Panasonic Tough Book Tech Certified

Technical Software: MS Windows 2000 Professional and 2003 Servers & Active

Skills Directory Services, LAN Technology, WAN Technology, Servers,

Routers, Networks, A+ Core Hardware & Software, Backup software

such as VERITAS Backup Exec Software.

Hardware: Installation and Configuration of IBM compatible PCs,

Compaq Proliant series servers, Compaq tape backup DLT libraries,

HP DL series & BladeSystem servers, HP external RAID units, Dell

PowerEdge servers and Fiber Storage solution Dell desktop.

Profession

al Full Time: The Home Depot, 1111 N. Fry Rd., Houston, TX 77449

Experience "Dec. 2012 - Oct. 2013"

v Maintain the sales floor, provide customer assistance, and cash

tend.

v Also provide additional assistance to the floor managers and

associates.

Halloween Seasonal: Party City, 6819 Hwy 6 N., Houston, TX 77084

"Sept. 2012 - Oct. 2012

v Maintain the sales floor, stocking the shelves, greeting and

assisting the customers.

v Prep the costumes, and restock the extras until out of stock.

Store Attendant: Valero Energy Corp. 6666 West Sam Houston

Parkway N. Houston, TX. 77041 "Apr. 2012 - Sept. 2012".

Store cashier and CSR.

Consulting Specialist: Barrister Global, 42548 Happywoods Dr,

Hammond, LA 70401 "Jul 2009 - Apr 2012"

Delivering high quality services on a per incident basis to both

commercial and consumer markets requirement.

Travel to customer sites to perform computer repair and data

recovery

Repair, and procure parts not limited to HP Laptops, Desktops and

shipped non functional

parts back to vendor.

Specialized in all name branded PC and Macintosh computers

Managed network configuration and apply patch updates for both

commercial and consumer markets

Configure network protocols such as IPX/SPX, NLSP, DCOM and

TCP/IP.

Provide LAN support and connectivity for small community

businesses.

Work closely with Customer Service & Technical Lead in resolving

issues identified during installation

Provided Network and Remote Access Service connection for Desktops

and Laptops.

Special Project Installation and Setup of Multiple Computers and

Network Printers.

Special Access to Government Contracts for SSA, PD, and Local

School Districts.

Halloween Seasonal: Party City, 6819 Hwy 6 N., Houston, TX 77084

"Oct. 2010 - Nov. 2010

v Maintain the sales floor, stocking the shelves, greeting and

assisting the customers.

v Prep the costumes, and restock the extras until out of stock.

Computer Repair Specialist: PCS-CTS, Houston, TX 77041 'Oct 2008 -

May 2009"

Maintain, Repair, and Procure parts for HP Laptop, ThinkPad's and

LCD display.

I replace bad motherboards, hard drives, CD/DVD drives, LCD

assembly, keyboards, power adapters, touchpad, and PCMCIA

card/security slot.

Migrated customer data onto a new hard drive replacement.

Provided on-site technical maintenance and support of network and

software applications

Deployed standard tools, script and internet security solution

Define client configuration for optimal network accessibility

2nd Shift Manager/Computer Specialist, FM Express/Shell, Houston,

TX 77084 "Jun 2003 - Sept 2008"

Provided inventory assessment, nightly deposits and merchandise

orders.

Responsible for store computer systems including; merchandise code

input and output

Provided computer support, repair, installation of new hardware

and software configuration.

Managed fast and efficient services to customers and run the games

in an orderly fashion and on time

Assistant Manager: Lil' Peach, Lynn, Massachusetts 01902 "Feb

1999 - Jun 2003"

In charge of cash register, checking out customers, restocking

inventory.

Provided daily inventory and placed grocery orders.

In charge of closing the books on daily shift and make deposits.

References

Available up on request

Languages Fluent in English and Arabic

Contact this candidate