Technician Software
Resume:
Richard Casady
***** ***** **., *******, **, ****3
*******@*********.***
Qualification Summary:
More than fifteen years of experience with installation and support of computers, peripherals, and
networks. Resourceful problem solver, with excellent customer relation skills.
Skills:
• All aspects of PC hardware installation, repair, troubleshooting, hardware and software upgrades.
• Installation and support of peripheral equipment; printers, backup drives, etc.
• Setting up office desktops, cabling, preparing new user configurations.
• Microsoft desktop OS products ranging from DOS to Windows XP, Vista, Windows 7, and Ubuntu.
• Setup Projectors, screens and wiring; Powerpoint presentations, A/V setups.
• Cat 3,5, 5e, 6 cable prep & install; fiber optic install & troubleshooting.
• Read & interpret schematics and construction blueprints for cable installation.
• Pull cable and install low-voltage security devices, cameras, and motion detectors.
Experience:
Hewlett-Packard - Electrical Product Technician IV (contractor) 07/2010 -
06/2012
• Testing HPs’ High-end servers (Superdome2, a c9000- class blade server) HP Proliant Server Blades (Blade
System Enclosures) and Blade System Matrix. Verifying the cabinets are built correctly, visual and document
checking for proper components and cosmetic issues. Run long series of hardware tests that require constant
monitoring and troubleshooting upon failure. Also insure that all the test diagnostics have completed successfully,
all logs and databases are complete and accurate.
Identifies complex and undocumented areas for process improvement, and supports engineers with
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diagnostics, troubleshooting, and prototyping. Responsible for auditing materials and builds for quality
assurance. Understands and executes to customer expectations, e.g., Customer to Order (CTO)
expectations.
• A major part of job responsibility is troubleshooting any failures we encounter and following a defined process
for replacing failed parts, and logging failures we encounter in specific databases. Generally will encounter a
myriad of fails ranging from seating issues to more complex and involved failures.
Nerds on Call - Field technician 12/2007-03/2009
Travel to clients’ homes or businesses, troubleshoot, configure and repair all issues regarding
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performance, virus removal, internet, peripheral equipment, and upgrading.
Recommend and provide parts, services and software to best suit client’s needs. Requires ability to be
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flexible, establish rapport, understanding of needs, and provide timely solution.
County of Nevada - Computer Service Tech II 1997 – 2001
• Journey level IS position responsible for maintaining County PC system and network. Required configuring,
installing and troubleshooting a variety of computer and network components, printers, and other related
equipment, both for end users and the network itself. Included researching and recommending products, software
and services, and some end user training. Required constant interfacing and project coordination with all County
departments and staff.
• All of these tasks involve interaction, cooperation and information sharing with my co-workers, maintaining
professional working relationships and attitude, and general rapport with all.
Packard Bell/NEC, Inc. - End user Analyst II (EUAII) 1995 -1997
Integral part of MIS team providing systems analysis and technical support for voice and data network,
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desktop hardware and software, including Windows 3X, 95,NT, and the Microsoft Office Suite used
throughout Packard Bells’ 3000+ workstation facility. I also was involved in extensive network cabling
installation and troubleshooting throughout the site.
Installed and supported IBMs’ Business Planning and Control System (BPCS) via Rumba for end users
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along with all other software essential to end users. Support also included bar code systems, printers,
shared services, and training.
Softwaire Centre /Microage - Service Technician / Field Tech 1994 – 1995
Conducted in-house technical sale/support for local schools and government contracts.
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Provided field support for local government agencies and schools, maintaining all computers and
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peripheral equipment.
Installed and supported California Highway Patrols’ state- wide PC and network contract, from
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Sacramento to Redding, CA., in cooperation with the State of California’s MIS department.
Education:
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1987 Cañada College - Associate of Science Degree – Computer science
Cañada College – Certificate Micro-Computer Technician
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1988 Compaq certification training; Apple Computer and Laserwriter training
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Currently working on A+ and Network+ certifications.
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