Customer Service Representative

Julesia Davis

**** ***** *** 803-***-****

Sumter, SC 29150 *************@*****.***

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OBJECTIVE

Customer-service oriented individual seeking a position with an emphasis on client/customer satisfaction. Experience in

providing quality service for others, developing customer relationships, and handling complaints and problems.

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SUMMARY OF SKILLS

• Portray a professional image; focus on detail and accuracy

• Has been described as courteous, patient, and respectful with customers

• Capable and reliable in handling multiple tasks in an orderly and efficient manner

• Solid computer skills, including MS Word, Outlook, Excel and PowerPoint

• Strong verbal and interpersonal communication skills

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EDUCATION

Central Carolina Technical College Sumter, SC

Associate of Science May 2015

GPA: 3.00/4.00

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EXPERIENCE

Sykes Enterprise

Customer Service Representative

• Provides direct customer support by answering inbound calls

• Informs customer of the appropriate steps to take in order to achieve issue resolution and determines appropriate action to be t

• Responsible for meeting established individual and team performance goals in customer service, productivity and quality stand

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Hardee's

Cashier/Crew Member

• Operated a cash register and took customer orders

• Provided customers with a positive experience

• Correctly prepared all food served following standard recipes

• Maintained a neat and clean work area at all times; cleaned equipment used in food preparation

• Responsible for training new employees

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Wal-Mart

Cashier

• Greeted customers in a friendly manner and ensured high quality customer service

• Assisted customers with all purchases and needs

• Operated cash register and accepted all forms of payment

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