Project Quality Assurance

SUZY WONG

San Francisco, CA *****

Home: 415-***-****

Email: ******@*****.***

SUMMARY

Application System Engineer with extensive experience in all phases of

software development life cycle. Effectively analyzes, designs and

implements global enterprise security and banking products with multi-tier

client server architecture that encompasses servers and mainframes. Core

strengths in:

. Product Conception, Analysis, Design & Specification

. Cross-function communication

. Troubleshooting & Problem Solving

. Test execution in all stages

. Project implementation and management

. Business and Technical Documentation

. Business Continuity Planning and Coordination

. Perform annual certification process

. Audit finding resolution

TECHNICAL SKILLS

Languages: COBOL, CICS, JCL, SQL, MQSeries, SAS,

Easytrieve, Shell Script

Operating Systems: Mainframe z/OS, MVS, OMVS, UNIX, Linux

Databases: IBM DB2, VSAM, IMS

Tools & Products: CICS, MQSeries utilities, SPUFI, TSO/ISPF, SDSF,

SAVR$, IDCAMS, DFSORT, ICETOOL, SMF, DMS, HFS,

Endevor, Pac2000, ClearQuest, Mantis Bug Tracker,

Intertest, Xpedite, DebugAid, AbendAid, DumpMaster,

Mainview, CA7, CA11, FileAid, Insync, STROBE,

Sterling Connect Direct NDM, LDRPS, Nmap, Nessus,

ISS, Microsoft Suite

Relevant Coursework: UNIX, Linux, C, Oracle, HTML, WebSphere, Web

Service, XML, Java, REXX, MQSeries, iShell

Self-study &interest (2012-):CISSP, Cloud computing, SaaS, R, Perl, SAS

certification, MarkLogic, Binary Search Algorithm,

JavaScript, Ruby

PROFESSIONAL EXPERIENCE

WELLS FARGO & SERVICES, San Francisco, CA (1999-2011)

Conceptualized, evaluated, designed, developed, maintained, built and

supported security applications, created design, functional, technical

documentations, test plans, test cases and test scripts, performed all

stages testing, quality control testing, performance tuning, analyzed data,

implementation, change request management, project management, logged daily

activities, reviewed and verified unusual activities, performed root cause

analysis, developed action plans, vendor and stakeholder communications,

managed business continuity planning, developed recovery procedures,

conducted risk assessment, business impact analysis, audit finding

resolution.

. Created project plans, managed and coordinated project meetings,

updated project progress and status, performed insight reports to

upper managements.

. Performed application life cycle from project initiation to project

implementation. Developed, built, configured, integrated, performed

API calls, installed, tested, conducted performance tuning,

implemented security solutions.

. Effectively communicated with vendors and stakeholders to

troubleshoot, problem solve and implement 3rd party product solutions

and provided support to business analysts and users.

. Development experiences using COBOL, CICS, DB2, MQ, Web Service, XML

on z/OS, iShell, OMVS and mainframe tools running on z/OS. Good

knowledge using UNIX, and Linux integrating with mainframe SOR and

good understanding using Jscript, Ruby.

. Conducted quality assurance control by creating complete and detail

test plans, determined test strategy and requirements, generated

structural and functional test conditions from design document and

technical specification, defined failure and errors handling test

cases, stress test cases, performance test cases, developed test

scripts, performed all stages testing included integration and

regression, documenting test results and reporting, tracked bugs for

resolution, and tracked change requests.

. Utilized Endevor for release management, ClearQuest for defect

tracking, PAC2000 for change management and CA7 for scheduler in

mainframe z/OS.

. Supported production problems and issues, analyzed root cause, created

action plans and documented resolution.

. Good understanding and knowledge on Cryptography, PKI, IPS, IDS, SSL,

IPSEC, NDM, secure FTP, vulnerability identification, risk assessment,

business impact analysis, identity management, physical security, SOX,

HIPAA compliance and regulation, corporate security policy, baseline,

standard, and guideline, log monitoring and reporting for review and

resolution, TCPIP trace, and system penetrate testing, firewall rules,

and role-based access.

. Collaborated and managed change control requests with users,

stakeholders, technical supports and management to track record,

schedule date, status, and negative impact.

. Created BCP - business continuity plans, BRP - business resumption

plans, developed recovery strategy and process, conducted business

impact analysis and risk assessment, performed walkthrough, and

simulation, reviewed SLA with vendors, acquired work space and

location, created tree call list, updated plans, and identified the

access control to resources in recovery environment.

. Analyzed and presented data using Excel Pivot table, graphics,

utilized Excel functions VLOOKUP, data validation, macro recording,

imported and exported data files to / from Excel.

SUMITOMO BANK of CALIFORNIA, San Francisco, CA (1989-1998)

Conceptualized, evaluated, designed, developed, maintained, performed all

stages testing, implementation and documentation, and provided support to

the financial system, user training, project management, and leadership to

less experienced staff. Be part of conversion team to convert in house

systems included Hogan CIS, IDS, ILP, AFS, GL, APS, ACH, Fix Asset, RRS

retirement system.to 3rd party vendor products. Created data files for

conversion, performed installation, setup, configuration, enhancement,

implementation, validation, balancing, user supports, training, analysis,

troubleshoot and problem solving.

EDUCATION

University of California, Berkeley

Bachelor's Degree in Applied Mathematics

CONTRACT PROJECTS (2012-2013)

Substitute teacher assistant (SFUSD - SF Unified School District),

Oncall Support Technician (MileStone Technoglogy), Build computer

system for private online business.

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