Customer Service Assistant

Melissa Castillo Allmond

*** ****** ***, **********, ** 75080

Cell: 469-***-**** Email: *************@*****.***

Summary Qualifications

Skilled and dedicated Executive Assistant with 12 years’ experience coordinating, planning, and

supporting daily operational and administrative functions.

Demonstrates comprehensive support for managing partner, partners, executives; excel at

scheduling meetings, coordinating travel and managing all essential tasks.

Proven track record of accurately completing research, requests for proposals, budget activities

within demanding time frames.

Highly focused and results oriented in supporting complex, deadline driven operations; able to

identify goals and priorities and resolve issues in initial stages.

Builds and maintains client relationships.

Excellent ability to make administrative/procedural decisions and judgments.

Confident working with sensitive and confidential information; uses extreme discretion and

confidence.

Proficient in WordPerfect, Microsoft Word, Power Point, Excel, and Provantage.

Professional Experience

Bickel & Brewer Dallas, Texas 11/07 – 4/13

Executive Assistant to Managing Partner

Manage personal/firm calendar

Compose and edit firm/client correspondence

Maintain records/files

Responsible for entering billable time into Provantage

Coordinate meetings, prepare materials

Coordinate extensive travel arrangements national/international

Extensive travel

Coordinate and perform a range of staff as well as operational support activities for the team

Liaison between all impacted departments to ensure proper communication and reporting

Process monthly expense reports reflecting supporting documents

Budget code all invoices personal/business

Responsible for maintaining good rapport with firm departments/clients/vendors

Plan and execute firm/personal events – Birthday Parties, Partner Retreats, Partner Holiday

Parties, Firm Holiday Parties

Manage personal household/expenses

Responsible for coordinating repairs/maintenance/storage/ registration for homes, cars, jet ski's,

boats

Superior Search & Staffing Dallas, Texas 8/07 11/07

Ashford Hospitality

Assistant to SVP & VP of Asset Management

Compose and edit correspondence

Process expense reports reflecting supporting documents

Manage Asset Management calendar; coordinating meetings, luncheons, dinners, travel etc.

Coordinate travel arrangements l

Maintain records/files

Jani King International, Inc. Addison, Texas 11/99 7/07

Executive Assistant to VP of National Accounts

Composed all correspondence from National Accounts Dept.

Assisted all clients with customer service issues, concerns etc. regarding National Accounts

Liaison between Corporate and Regions for National Accounts

Review RFP’s, researched/gathered information, submitted proposal, presented proposal

Negotiated contracts/agreements

Maintained records/files

Submit quarterly reports for MWBE

Prepared marketing materials and attended trade shows, golf tournaments, NASCAR

Responsible for arranging and attending meetings with VP of National Accounts

Coordinated travel arrangements

Managed calendar/appointment schedule

Composed expense reports for National Accounts

Responsible for Background Checks/Drug Testing

Company Event Planning for Regional Director Meetings, Holiday Parties, Company Picnics

Responsible for arranging training sessions for our franchise owners

Prepared innovative strategies and plans to achieve the target as well as goals of the National

Accounts Department

Responsible for maintaining contracts/agreement, notify client of contract expiration

Worked with the A/R and A/P departments to set up client accounts

Jani King International Inc Addison, Texas 12/98 11/99

Employee Benefits Assistant/Human Resources

Maintained all employee files (1200+)

Company benefit program

Assisted in negotiating employee benefits

Responded to unemployment claims

Assisted employees with benefit plans, EOB's, claims etc.

Responsible for keeping employees apprized of open enrollment, changes, etc.

Notified carriers of short term disability claims

Notified terminated employees of COBRA, managed COBRA files, payments etc.

Company Event Planning for Regional Director Meetings, Holiday Parties, Company Picnics

Education

Mountain View Community College Dallas, Texas

Duncanville High School Duncanville, Texas

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