Customer Service Quality Control

NATANGO JAMES

*** **. ***** ***** *** *G

Brooklyn, NY 11238

(347) 458 - 9376

***.********@****.***

Administrative Support

[pic]

PROFESSIONAL

PROFILE

[pic]

. Experienced professional with twelve years expertise in electronic and

hardcopy file management.

. Proficient with windows 2000, 2007, XP Microsoft word, excel and

outlook.

. Observant, analytical and focused in troubleshooting, examining

problems, identifying root cause.

. Excellent customer service skills in the handling of customer

inquiries and requests.

[pic]

EXPERIENCE

[pic]

Cadwalader, Wickersham and Taft LLP

New York, NY

Records Clerk / Processor

12/05 - 05/13

. Analyze and verify all information being entered into database.

. Index and scan documents into records management system.

. Scan and create pdf files of documents for filing and emailing.

. Conduct database research in locating requested files and

documents.

Staff One Inc.

New York, NY

Records Clerk at Cadwalader, Wickersham and Taft LLP 02/05-12/05

. Create new records in electronic document database.

. Entered and prepared legal documents for off-site shipping and

storage.

. Conducted quality control inspections to ensure accuracy of all

folders and boxes entered in database.

. Ordered and tracked all document off-site requests for on time

delivery to attorneys and paralegals.

New York City Health and Hospitals Corporation New York, NY

Data Entry Operator Level 3 at Metropolitan Hospital Center 2/04-

10/04

. Reconciled all patient accounts to ensure proper billing for past and

future services rendered to patients.

. Reconciled 50-80 accounts receivable units daily.

. Posted financial account adjustments resulting in over $100,000 in

payments.

Wildcat Service Corporation New York, NY

Data Entry / Operations Clerk at Agency of Child Support Enforcement

6/00-2/04

. Performed clerical duties to ensure child support orders were enforced

in family court.

. Managed case records that were evaluated in NY State Family Court in

determining support orders.

. Compiled daily client log reports used by director of Manhattan office

in productivity analysis.

[pic]

EDUCATION

[pic]

DeVry Institute of Technology

Long Island City, NY

. A.A.S., Electronic and Computer Technology.

. President's and Dean's List honors for nine consecutive semesters 4.0

GPA.

. Senior Project: Constructed Fiber Optic Voice Transmitting System.

Queen Royal College

Port of Spain Trinidad, West Indies

. High School Diploma

. Math, English I, English II, Principals of Accounting, Social Studies,

Technical Drawing.

Contact this candidate