Customer Service Safety

Health and Safety Professional

. A self-starter with over fifteen years of experience in hazardous

waste management, safety audits and inspections, hazardous material

shipping and emergency response management. An interpersonal

communicator, leader and team player who remained calm and poised

in high-pressure situations and served as a mentor to the junior

staff. Skillful in managing business relationships at all levels

and resourceful when troubleshooting and resolving complex

problems.

. Advanced from entry level position to managerial position after two

promotions within a seven year period.

. Anticipated Certified Safety Professional (CSP) certification

during the winter of 2013.

CORE COMPETENCIES

Hazardous Materials Shipping (DOT/IATA) * RCRA, 40-Hr. HAZWOPER* Hazard

Communication

Emergency Response * Technical Skills*Analytical Skills * Document

Control * Training * Waste Management

PROFESSIONAL EXPERIENCE

Assistant Director for Operations, Northwestern University, Evanston, IL

2007- 2013

. Facilitated the hazardous waste management and 24/7 emergency spill

response programs, SARA Tile III reporting.

. Supported the director and program managers with strategic

planning, surveys, benchmarking and program reviews.

. Managed and oversaw, in whole or in part, departmental business

functions including purchasing, vendor contracts, SOP's, chemical

inventory and compliance with University business standards.

. Direct supervisor of four and indirectly supervised up to eleven

staff members.

. Created online safety modules and classroom training programs for

the department's safety management system.

. Revised the department's Business Continuity Plan and Laboratory

Safety Inspection forms for electronic conversion.

. Designated preparer and packager for the shipment of dangerous

goods.

. Created the initial assessment for the Homeland Security Chemical

Security Assessment Tool.

. Conducted classroom training sessions on our internal management

system, general safety, chemical inventory tracking, and emergency

spill response to university personnel and students.

Laboratory Safety Specialist, Northwestern University, Evanston, IL

2002 - 2006

. Conducted safety and health inspections of research facilities,

provided written feedback and results to researchers and

departmental representatives

. Responded to and cleaned chemical spills inside laboratories and

served as the Incident Command liaison with the local fire

department, when needed.

. Operated respiratory fit-testing equipment and scheduled medical

monitoring for staff, as well as, the required annual calibrations

and testing of safety equipment.

. Trained University personnel and students in general safety and

emergency response procedures.

. Evaluated and reviewed and documented incident reports, findings,

and recommendations, to document causal factor to safety committee.

Health and Safety Specialist, Northwestern University, Chicago, IL

2000 - 2002

. Collected, classified and stored hazardous waste from laboratories

inside our storage facilities per EPA regulations.

. Supported and conducted annual laboratory inspections on the

Chicago campus.

. Inspected chemical fume hoods for proper airflow per ASHRAE 110

recommendations.

. Participated on the department's emergency response team.

. Developed the department's first autoclave safety policy for use in

research facilities.

Customer Service Representative II, MCI-WORLDCOM, Downers Grove, IL

1999 - 2000

. Entered, verified and billed product orders from business customers

needing phone and internet service on the AS400 system.

. Collaborated with account representatives and circuit designers to

resolve product order problems.

Safety Technician, University of Chicago Medical Center, Chicago, IL

1999 (internship)

Summer Safety Internship

. Helped conduct and promote awareness of emergency evacuation

policies.

. Created fire relocation floor plans for patient occupied areas

using AutoCAD.

. Conducted chemical fume hood inspections for certification.

. Revised the fire department's chemical information boxes with new

MSDSs, and floor plans.

Recycling Assistant, ILLINOIS STATE UNIVERSITY, Normal, IL

1997-1999

Recycling Assistant, Recycling Services

. Collected recyclable materials from University buildings for

transport to the recycling center or secured shredding.

. Promoted environmental awareness on using recyclable materials.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Illinois State University - Normal, IL

Master of Science, Instructional Training/Statistical Quality Control

Bachelor of Science - Occupational Safety and Health

Bachelor of Science- Graphic Communications

Hazard Analysis Critical Control Point (HACCP) certificate * OHSAS 18001

Certified Auditor certificate

30-Hour OSHA Hazard Recognition Training for General Industry certificate

* CPR/AED and First Aid Instructor * 132-Hour Occupational Safety and

Health Professional certification (in progress) *

MS Office 2010 certification (September 2013) * Six Sigma White Belt

certificate * Chemical-terrorism Vulnerability Information (CVI)

certificate

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