Customer Service Quality Assurance

CAESAR SIMPSON

**** **** **** *****, ******, GA *0011

Home: 678-***-**** Mobile: 678-***-****

*******@*********.***

PROFESSIONAL SUMMARY

Driving performance by cultivating people, quality assurance, and resolving complex problems.

Supervisor Professional with 15+ years in positions of increased productivity for organizations involved in cutting edge manufacturing. People oriented, problem-solver, with strong combination of technical/interpersonal skills including communication, customer service, cross-functional relationship building, and a significant individual contributor as a team member. Unique combination of strong technical and communication skills. Strengths include:

• Development and Management

• Quality Assurance Leadership

• Productivity Improvement

• Decision Making

• Team Leadership

• Customer Service Focused

ACCOMPLISHMENTS / PROFESSIONAL AFFILIATION

2010 Georgia Work Ready Certified

2005 Winner of Excellence in Quality Control

2004 Team Leader Award for excellence in leadership, motivation, and team-player

1999- Present Forklift Certified – OSHA compliant

1999- Present Hazardous Material Certified

PROFESSIONAL EXPERIENCE

FLOWERS BAKERY COMPANY April 2010 – June 2013

Team Lead Suwanee, Georgia

• Providing direction and guidance to operators and their day-to-day work activities for assigned area/shift

• Using problems solving skills to resolve and/or mitigate operational issues

• Identifying, developing, and implementing the best practices in safety and quality

• Helping the plant leadership team develop a culture of inclusion that efficiently produces great product and innovation

• Assist with ensuring effective cleanliness of equipment and facilities in all areas of the plant.

• Safety committee member and assist in safety training.

• Supervised staff of 5-10 in weekly meetings to ensure a safe work environment, recognizing and considering all potential hazards. Acknowledging good employees to maintain a positive working environment.

• Assist the Quality and Food Safety Manager in leading a cross functional team for development, implementation, and sustainability of the Plant HACCP and GMP plan, and prerequisite programs.

• Unload & load freight off/on trailers; lift freight and other objects of various shapes, sizes and weights.

HALCO June 2001 – January 2010

Warehouse Supervisor Norcross, Georgia

• Supervised a staff of 20-30 people. Calculated the performance of each employee and provided training at appropriate times.

• Project Manage opportunities to improve system and operational performance.

• Assist in managing activities to ensure compliance with environmental audits, employee safety programs as well as the maintenance of regulatory compliance policies.

• Ensure facility remains in compliance with environmental and safety regulatory requirements (such as permits, waste disposal, State and Federal OSHA).

• Develop facility production schedules/plans which maximize processing efficiency and customer service orders.

• Keep total work hours within the company’s budget

• Maintain company’s invoices

• Unload & load freight off/on trailers; lift freight and other objects of various shapes, sizes and weights.

DHL March 1999 – December 2008 Driver/Dock Worker Norcross, Georgia

• Performed freight handling using appropriate motorized and manual equipment, including but not limited to: forklift, pallet jack and hand truck

• Verify documentation matches freight description (e.g. type, weight, hazardous materials), using current electronic or manual system. Operates a scanner to record shipping and package information for documents/packages picked up or delivered

• Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope)

• Recoup/repair damaged freight when necessary

• Verify and complete required documentation and reports

• Assist customers with freight and freight documentation as needed

• Comply with all applicable laws/regulations, as well as company policies/procedures

• Operated non CDL truck 26ft box truck for 8 yrs

• Drove truck to and from scheduled delivery destination

• Unload & load freight off/on trailers; lift freight and other objects of various shapes, sizes and weights.

COTTREL March 1997 – March 1999

Quality/Inventory Control Manager Gainesville, Georgia Norcross, Georgia

• Identified, analyzed, and resolved all inventory control, and process issues

• Participated as a liaison between the parts department and warehouse

• Diagnosed and troubleshot problems associated with hardware and maintenance

• Trained staff on the daily tasks of quality and inventory of the warehouse

EDUCATION / CERTIFICATION

Georgia Military College, Milledgeville, GA August 1992 – May 1994

General Studies (Undecided)

COMPUTER / TECHNICAL EXPERTISE

MS Word, MS Excel, PowerPoint and Publisher, MS Outlook, Internet Explorer, Windows XP, Lotus Notes, Adobe Reader, FedEx and UPS Shipping System

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