Customer Service Manager

Tiffany M. Garner

***********@*****.***

618-***-****

Objective

Establish a career that utilizes my skills, experience, & proven track record of excellence.

Employment

Nov 2011-May 2013 Customer Service Rep., Auffenberg Dealer Group

This postition assigned reps to a specific dealership. I was first assigned to Kia & later

promoted to Volkswagon. Each rep was desked on thier showroom floor to answer

numerous inbound calls, make 80-150 outbound calls daily, email customeers, maintain

customer contact for 90 after initial inquiry, set, & confirmed appointments. We received

hourly pay plus commission for the appointments we confirmed & set if they showed or

bought.

Reference: Former Auffenberg Customer Care Trainer, Current Allstate rep:

Kimmie Schmidt 314-***-****

March 2010-Nov 2011 Sales Representative, Dillards Shoe Department

For this company I would sell sell sell! I counted drawers to open & close the

department. Stock time was assigned daily to maintain inventory. I provided the highest

level of customer service to every person I assisted. Here I had a demanding sales quotas

& received hourly pay plus commission.

Reference: Department Manager: Marlina Torez 314-***-****

Nov 2006-Jan 2010 Assistant Manager, Dairy Queen Grill & Chill

At this location I served as the right hand to the owner. I was proficient in every area of

the restaurant including: registers, decorating cakes, ice cream combos, grill, kitchen, &

drive through. I managed 8-12 employees at once. Everyday duties included delegating

positions to employees, count/verify cash draws, perform shift changes, train new

employees, access inventory counts to process bi-weekly orders, & maintain the

appearance of the entire building/property. Supervising each area to ensure proper

procedure, corporate product quality standards, & all areas of customer service were my

main duties.

Reference: Owner: Lisa Hardy 618-***-****

Dec 2003-Nov 2006 Assistant Manager, Zale Corporation, Piercing Pagoda Brand

I managed my location and often fill in at others when requested. Here I would display,

handle, stock, & damage out merchandise as needed. Daily & weekly inventory counts

were preformed meticulously. Up front customer sales went hand in hand with

establishing, maintaining, and recording sales goals. I did daily transaction reviews to

supervise all sales. Developing positive customer relations lead to my proven record of

exceptional customer service. As a manager register counts, daily deposit transport, and

change orders were major duties. I also trained new & seasonal employees. I managed

6-10 employees in all & took part in hiring interviews with the store manager.

Reference: Store Manager: Nancy Politte 314-***-****

Education:

*Associates Degree in Arts received from SWIC 2010

*Diploma received from O'Fallon Township High School 1999

Additional Skills

* Type 40+ wpm

* Proficient in Microsoft Word, Excel, & Access

* Impeccable multitasking skills in a fast pace environment

* Attentive organization habits to compliment a pleasant work atmosphere

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